Pillow has good support but it would be nice if I was able to exchange it for the right size needed for me. The online system isn't helpful at all I get there's policy's but how can you know what size is right for you online I used their technique to measure to figure out what size but I was between 2 sizes and they said if you are then go a size down that's what I did and guess what it's not right now I'm stuck with two brand new pillows that wont work for me as I have neck and back pain I was hoping a company like Tempur-Pedic would have good customer service and do the right the thing.

I have spent a small fortune on a variety of pillows, over the years. I have TERRIBLE muscle-spasms that feel like I have a "knife stabbing me in the neck!" So when I bought the Tempur-pedic NeckPillow, I was skeptical. After just ONE nite, I was forever SOLD on THIS pillow! Even on days when my neck is stiff & hurts, I can hardly wait to stretch-out & relax on my Tempur-pedic Pillow & Bed because I know I will feel better in the morning!! I have NOT purchased the Travel Size pillow yet, but plan on doing so, as I know I'd NEVER sleep well on ANY other type of pillow. Thanx Tempur-pedic!

[This review was collected as part of a promotion.] I love this pillow I have used one for over 10 years! I am a 90% side sleeper and 10% back sleeper, this pillow offers me the most support with comfort. I do not wake up in the morning with any neck pain like with traditional pillows where I always felt like I 'slept wrong' I would highly recommend!

[This review was collected as part of a promotion.] This is the second time we've purchased these pillows as they are the only ones we will ever buy! Great neck support, has never lost shape, and super comfortable, especially when paired with a temperpedic bed which we also have! My hubby suffers from back and neck pain and this pillow is the only thing that doesn't aggravate it! Highly recommend!!!

[This review was collected as part of a promotion.] I have had a Tempur-Pedic neck pillow for many years. We got them when we purchased a mattress set. I decided to get a new one as I think the older one was getting deflated. I bought a new medium size pillow and really love it. Now after about 30days it seems my neck is sore every morning. I think I need to return it and get a smaller size but I have had nothing but good customer service in the past with Tempur-Pedic and I know they will honor their guarantee.

[This review was collected as part of a promotion.] I bought this pillow for my husband, because he always has pain on neck and shoulder. After he used this pillow, he said that the pain disappeared. So I decided to buy the pillows for my parent and parents in law. highly recommenced.

I was really hoping this pillow would reduce my snoring. My husband reports that my snoring has not changed. My neck hurts in the morning after using this pillow too. I was hoping that I might adapt to this style of pillow; however, this has not happened after a week of use. I am no longer using it.

I have had a tempurpedic neck pillow for years. Thought I would try something else and immediately realized I made a mistake. Love my new neck pillow. Great support and comfortable. Never wake up with a stiff neck due to the way the pillow forms around my head and neck. I will never try another pillow again!!!

Pillow is very comfortable, but every night when I lie down, I am met with a horrible smell coming from the pillow, even after a month and a half of airing it out! When will the horrible smell go away???? This is the 3rd tempurpedic pillow I have had, and always loved them before, have much less neck pain when I sleep with them, but this one smells terrible.

I received my pillow and noticed the quality has changed from years ago. I did not open the pillow and it is still sealed in plastic wrapping. They refuse to let me return it. It is unopened. Horrible customer service. The defect is the quality is bad. I deserve a refund.