My first pillow was a dream. When it lost the firmness I needed, of course I replaced it with another. Upon opening the box I noticed a very strong odor. I could not sleep on it. I left it uncovered, I put it outside, and in the sun. It is not as strong, but the odor is still there. I have double sealed it in 2 plastic bags to be able to use it. Also, it is too short. Sometimes I roll over and off the edge. The missing 4" matter to me. You offered a replacement pillow, but I decided not to bother. I like the firmness, and once I find another as firm, I'll buy it.

This new version of the pillow is NOT like their old version AT ALL. I've tried to break in the foam on and off many times before giving up. The foam doesn't give at all and it is like sleeping on a curb. I had bought it for my whole family and we've all experienced the same thing. It's crazy to still choose Tempur pedic when there are SO many other comparable products on the market nowadays that offer a trial and return especially if the product is unused. I had never before been unable to return an unused product. I had questioned the hardness of the pillows when they first arrived still in their packaging but decided to give it a try due to Tempur pedic's strict no return policy. It was even hard to find the place to leave this review. I would not recommend these pillows (nor the company).

[This review was collected as part of a promotion.] I ordered a new pillow because my old one needed replacing, but it took about 2 months to get the bad smell out of it. I followed their directions for rolling it up and releasing it over and over every day, but could not use it in my bedroom until the smell finally went away. After that is is fine and I use it every night when sleeping on my back.

I did the 2 for one deal. I got the medium size. It is awful. Terrible neck support. Barely 4 inches thick on the fat side. Not to mention it is as flat as a pancake within 10 minutes. NO NECK SUPPORT! I wish I had paid attention to the negative reviews, they are all true!!!!!!!! I am so upset with my bad judgement. Run don't walk away from these pillows!

[This review was collected as part of a promotion.] I have used tempurpedic pillows for over 25 years, I have tried the "tv" pillow, and a few others but come back - plus I love how they can be smashed down in a suitcase into a small space, and pop back out so I can have my pillow easily on the road. This is important for my air travel. The only complaint I would say is mine weighs 7 lbs, but I would not unpack and leave it! BTW, I take my full size pillow, and one stays on the bed, and one in the suitcase ready to go. That is how much I love this pillow.

I have been sleeping on a Tempur-Pedic pillow for over 20 years. My old pillow was just not giving me enough support any longer so I decided to buy a new one. It seems TP has changed the material as this new pillow no longer molds to my the way the old material did. This pillow is much too firm. I am waking up with neck pain nearly every morning. It would be great if it were a little less firm.

The pillow itself is much like its predecessors. My old one was still working after 19 years, but it had gotten bit soft. The new pillow is firmer which is good, but it is much smaller. The pillow just barely is a wide as my shoulders. That is too narrow for maximum comfort as you continually move off the pillow as you sleep. If the pillow had been 6" wider I would have given it an excellent rating.

[This review was collected as part of a promotion.] Basically I have neck issues and tried many pillows and nothing worked. My wife gifted these to me and I have been using them for almost 4 months now, I never had the neck issue again. In the beginning I felt little uncomfortable for couple of days using this pillow, but after that I felt very comfortable. I got used to the contour neck pillow. The shape of the pillow is what needed for keeping neck issues away. I never tried a different branded neck pillows before but I am glad that I bought the best (tempur pedic). I choose tempur pedic because I want to be fit without neck pain and I don't want to compromise on that.

[This review was collected as part of a promotion.] I bought one of the first-generation TEMPUR-Pedic mattresses and neck pillows back in 1996. My memories are of one stinky but comfortable mattress and pillows. I couldn't sleep on the mattress for almost a week because of the strong and awful chemical odor. I had the windows open and walked on the mattress a couple times a day in an effort to get rid of the smell. It did finally subside, and I got around 12 wonderful and restful years of sleep on the mattress. I've since replaced it with another brand but kept the pillows, which finally wore out, and I replaced them with another pair of TEMPUR-Pedic neck pillows. Sadly, I was really disappointed when that familiar stench hit my nose as I opened the package. I had to hang them outside for a day to be able to breathe inside. It's been weeks now, and the smell has reduced but is still there. I can't wait for it to dissipate entirely, because I know what wonderful nights of sleep await me.

[This review was collected as part of a promotion.] The pillow is ok. It's not bad, nor is it great. I recommend that you pay close attention to the size you decide to order. I ordered the 2nd largest available, and it absolutely swims in a standard pillow case. I'm guessing the largest one would be perfectly sized for a standard pillow case. It's annoying to have to constantly put the pillow case back on as it slips off frequently. The comfort offered is up for debate. It's a little too firm for my taste, compared to my other Tempur-pedic pillows. It hasn't helped alleviate any of my neck pains, nor has it given me a good nights rest. I think this pillow is just a tad too firm for my taste. I would recommend this to someone looking for a firm pillow though. It just isn't for me.