Despite the picture and description of the neck pillow, the one you now carry is under-sized -- it swims inside a pillow case. I don't get why it's not a standard pillow size, like the one I bought years ago. And even though I ordered a small, the roll is too high for my neck and way, way to stiff. I wish you still carried the original neck pillow in size and "give" to cradle the neck.

I was so excited to get this pillow and I hate it. It's hard as a rock. I might as well sleep on a block of concrete. The medium is also tiny. Wasted my money. Not happy at all. I have other tempurpedic pillows that are much better but I really needed neck support not a rock.

[This review was collected as part of a promotion.] As a side sleeper, it's been hard to find a pillow that supports my neck and head appropriately. In the past I would toss and turn all night long trying to find the most comfortable position. With this pillow, I put my head down and wake up in the morning in the exact same position. Definitely recommend!

[This review was collected as part of a promotion.] It's a nice pillow for me as a side sleeper. I'm gonna go back and buy more pillows because as much as I like this firm pillow sometimes I want a soft pillow for belly sleeping different nights I want to sleep differently but this pillow has been great!!

[This review was collected as part of a promotion.] I wanted to try the pillows before making a bigger investment (in my case, a mattress topper). I did not know what size to get so I bought a small and medium. I did not have any issues initially, but started having neck pain after a few days. I switched to the medium pillow, and the same thing happened. I would recommend people talk to customer service to see what may work for them.

I am a back-sleeper when I go to sleep and a side-sleeper during the night. I tried it for about a week and kept waking up because my neck was hot and just felt like it was not "pillowy-soft." Too firm for me, I guess. I kind of liked it at first, but then started to wake up during the night and grab my old pillow, which also is not great.

I have been using one of these for over ten years now and can't/won't go back to anything else. Using a regular pillow caused neck and shoulder issues. I haven't had a single morning with neck or should pain when using one of these. It does take a few nights to "break in" a new pillow. It may feel too firm, but it will soften and react to heat more quickly as you use it. For me, the improvement in sleep is almost immediate, even with a new pillow. The only down-side to these pillows is that once you start using one, you have to take it with you when you travel, as regular pillows just won't cut it anymore. I also have a travel-size pillow that was in my pack everyplace I went in Iraq. I could get a decent night's sleep on a cot as long as I had my pillow.

I purchased my first 2 pillows 10 years ago. I've traveled the world & walked through many airports carrying my pillow. (It came in it's own carrying case.) I will never sleep on any other pillow. I use to suffer terrible neck & shoulders pain throughout the day & while trying to sleep at night. Not anymore, not since my first purchase 10 years ago. My husband also sleeps one one every night.

Ugh. Let me start by saying I've had a tempurpedic pillow for 12+ years and love it but figured I was due for a new one. I ordered the neck pillow as I am primarily a side sleeper while I previously had a symphony. The neck pillow is fine but it's about the size of a travel pillow. My standard pillowcase looks ridiculous on it. It's comfortable but if you move at all while you sleep you have to bring it with you, and I'm a very small adult woman. Very very disappointed.

[This review was collected as part of a promotion.] I used to have neck pain in the mornings. 12 years ago I bought my first tempur-neck pillow and I woke up pain free. I love the support. I recently bought a replacement pillow, and I am still so pleased!