My sister and I accidentally purchased the same pillow from our Mother for Mother's Day. I called to return my product, which is both unopened and unused. They explained that the pillow was nonrefundable and that no expectation would be made. I asked if they could reconsider since we both purchased the same item for the same person. I was met with a resounding no. The members of the escalations team were both aggressive and rude, which was confusing to me because I wasn't asking for anything unreasonable. It suggested that the company might be having financial difficulty. At one point the representative outright told me that she was going to disconnect the call. I understand items being nonrefundable, but for them to be so adamant about not providing a refund is alarming especially if they language stating that you will not refund is not placed prominently on the website. These items are not cheap. Unfortunately, due to the egregious unprofessionalism of the staff, I'll never purchase here again.

I have the original neck pillow in king size. I ordered the large thinking it would be king, but it is standard length with a higher neck bump. It is confusing to know which size to order if you sleep on both back and side. Be sure to check before ordering.

[This review was collected as part of a promotion.] We've had the original Rhapsody and then the 2nd generation Rhapsody Breeze. Now we have the Tempur ProAdapt. I am not sponsored by Tempur-pedic, but I just simply cannot get away from their products! The TEMPUR-Neck Pillow has been in their line up over the past few generations and it has only gotten better and better. In fact, even my 5 yr old Yellow Lab LOVES it and is always on it. It is the only pillow that provides support. I'm happy to say every bedroom in our house has a set now. It is the perfect compliment to their Firmer mattress lines. If you summer from any sort of neck pains and are a back sleeper or side sleeper this is 1000% the pillow for you. Or if you own Labradors :)

[This review was collected as part of a promotion.] It's the perfect hight so that my neck is slightly elevated but still elongated, not scrunched up like with other pillows. It's the right amount of firm and supportive but still soft and comforting. Paired with my Tempurpedic mattress, it gives me total comfort for a great night's sleep.

[This review was collected as part of a promotion.] I hate large pillows that elevate my head too much, but had trouble finding a pillow that was thin but also supportive, until I found this neck pillow. The groove fit your neck and head perfectly for a supportive and extremely comfortable sleep. It's the only pillow I use now. Great for those who like to sleep on your back or slide, not comfortable for stomach sleepers.

Slept on pillow for one night, next day had problems with fingers on left hand. Later that day had pulling problems with left arm. Went to chiropractor to get spine back in line. I'm now going 3 times a week to correct problem. Sorry I slept on pillow, I'm feeling very bad now @ I threw it away.

[This review was collected as part of a promotion.] I love this pillow so much that is has made me want to become one of those people who carries full pillows on planes, and that's saying something. I used to have awful neck and back issues but ever since I started using this those aches and pains have diminished greatly.

[This review was collected as part of a promotion.] I love the shape of my new pillow, I still have a Tempurpedic pillow I bought a few years ago which I love but my wife stole from me, haha. Really enjoy the relief this new one brings me for my neck and shoulders.

[This review was collected as part of a promotion.] Recently purchased 2 of the small pillows. I love this pillow and because of neck problems it is the only pillow I can sleep on. It cradles my neck and gives me a great nights sleep and no pain in the morning. I also have one in the RV. I am on my 2nd tempurpedic mattress and wouldn't buy anything else. I LOVE my tempurpedic!!!!

[This review was collected as part of a promotion.] I usually buy regular pillows from the local superstore. I stumped upon an add for the neck pillow and decided to give it a try after years of waking up with a sore neck. Let's face it, a you can't put a price in a good nights sleep. Let me tell you!! What a difference this pillow has made in my life. My neck pain is gone. It has just the right combination of firmness for support and softness for comfort. I also love that it has a removable cover that can be washed. I just wish it had a cooling feature since I am also a hot sleeper. But overall I love my new pillow. Thank you tempurpedic!!