When I ordered the pillows, I did not realize I could not return them. What I saw on the website was that I had a 90 day trial to make sure I liked them, but that only applies to a mattress. My fault, I did not read all the fine print. I feel like a company like Tempurpedic should be more transparent. I do not like the pillows, they are hard and uncomfortable.

I've owned the previous Tempur-pedic Neck pillow with the creme top cover and have absolutely loved the comfortable sleep it's given me. I then purchased this pillow, and while it's still much better than any knock off brands, it does not have the same comfortable material or cover as the previous version.

[This review was collected as part of a promotion.] Not only do we use the pillows but we sleep on a Tempur-pedic bed everyday and it is AMAZING... I have recommended this product to my family and friends but I also work at a Chiropractic office and we also recommend these pillows and beds to all of our patients.

Described as this amazing pillow so I bought 2 for the price of one and it was definitely not worth it. Most uncomfortable pillow that has caused neck pain. I find myself pushing the pillow away and sleeping with my arm as a pillow instead. No returns or exchanges so I'm at a total loss.

I have a serious neck problem and these pillows were always the best - apparently the company changed the density of the foam so now the pillow isnot as supportive.  This will be my last purchase from this company.  Also, I am sure my review will not be posted.  I will review this item on other websites.

I am primarily a back sleeper but I do turn to my side every now and then. I've used the Tempur pedic neck pillow over two decades ago. I just recently purchased a new neck pillow to replace my old one, and I couldn't be happier! Even though I measure to be a small and my husband measure to be a medium height pillow, we decided to go higher so I got the medium height and he got the largest height. We are both glad we did. I tend to get terrible headaches whenever my neck is not properly supported while I sleep. It could be because I have more of an arch on the back of my neck, so I really favor the neck support. When I position myself to sleep, my shoulders rest right under the base of pillow where the neck hump is, and the arch of my neck rests on the hump. My head is cradled where the pillow dips down. I really like this position. Pillows that do not offer the contour shape tend to push my head forward and do not offer any support to my neck, causing me great tension and pain by morning. But the Tempur pedic neck pillow has been such a blessing to my sleep, support, and comfort! Anytime my husband and I travel and sleep at hotels or airbnbs, we always bring our neck pillows to ensure we get the best sleep. When it comes time to replace my pillows again, I will definitely get another neck pillow from Temper pedic.

Horrible pillow it's like sleeping on a tiny thin flat pad. Following the sizing i needed a small pillow and it looks like a child's pillow. I spend all night sleeping with my arm under the pillow as there is absolutely no neck support. I would not recommend this pillow to anyone.

[This review was collected as part of a promotion.] This pillow is so tiny. It looks ridiculous on any size bed except for a twin. I'm not sure why the company wouldn't make different size length options. I got both the medium and the large. The large is so hard and uncomfortable. Not sure how it can help with the neck. Customer service is really bad too. Every time I call they give me different information. I was told they just hired some new people but still it's not an excuse.

[This review was collected as part of a promotion.] I have had a Tempur-Pedic neck pillow for many years. We got them when we purchased a mattress set. I decided to get a new one as I think the older one was getting deflated. I bought a new medium size pillow and really love it. Now after about 30days it seems my neck is sore every morning. I think I need to return it and get a smaller size but I have had nothing but good customer service in the past with Tempur-Pedic and I know they will honor their guarantee.

I have degenerative disc problems in 4 discs in my neck, this has progressed to the point that my spinal cord is compressed in 2 places. I am having disc replacement surgery soon All these problems resulted in migraine like headaches, and severe pain in my neck and radiating down my arms to my hands. I have tried many different pillows, including My Pillow (waste of money), other memory foam and fillings, none helped until this Tempur-Pedic neck pillow, such a huge difference. My only complaint is that all the pillow cases are way too big. I would suggest that Tempur-pedic make pillow cases to fit the neck pillows. They are close enough in dimensions, that one size could fit the small, medium and large sizes. Overall, I highly recommend this pillow!