I purchased this pillow for my husband as a Christmas gift, we had no clue that it would be so hard. I would not advise anyone to purchase this product. There is no give at all to the pillow, you would be better off to go outside get a rock and put it under your head.

I bought a few of these around 2007 and they have been my favorite pillows of all time. Your head sinks in and is perfectly supported. This new one is nothing at all like the old ones. It is way too firm - your head doesn't sink in at all. I got really bad neck pain after one night with this. It feels really not all like the classic Tempur material and more like a generic off-brand firm memory foam. I'm extremely disappointed, but very thankful the original three pillows are just as good as the day I bought them!

I wish I had read all the other one star reviews...like many of these people I was looking to replace my 15 year old original Tempur neck pillow. The material is not even the same! The original had some give and was comfortable. This new material has little to no give and gave me insane neck and shoulder pain. I am primarily a back-sleeper, occasionally a side-sleeper, and I purchased according to their chart and got the medium. I probably should have gotten the small as it measured closer to my original pillows dimensions. However, I was anticipating it to be the same material and was looking for a little more height to compress down. Be warned if you are looking to replace a 10 plus year old neck pillow...it ain't gonna be the same.

I wanted and tried to like this pillow but it seemed like the bump that goes under your neck was way too large. I kept trying day after day to see if it would help my neck pain and it just made it worse. Unfortunately, I could not return it but if I could have I would have. Just not comfortable at all for me.

[This review was collected as part of a promotion.] I usually buy regular pillows from the local superstore. I stumped upon an add for the neck pillow and decided to give it a try after years of waking up with a sore neck. Let's face it, a you can't put a price in a good nights sleep. Let me tell you!! What a difference this pillow has made in my life. My neck pain is gone. It has just the right combination of firmness for support and softness for comfort. I also love that it has a removable cover that can be washed. I just wish it had a cooling feature since I am also a hot sleeper. But overall I love my new pillow. Thank you tempurpedic!!

[This review was collected as part of a promotion.] Body type - small frame about 96 lbs Pillow size ordered - small Mainly a side sleeper My old pillow (sleep number pillow...don't buy by the way) was starting to make my neck sore in the mornings and was giving me slight headaches. It did not hold its shape at all. My first mattress was a tempurpedic cloud first gen and I ADORE that bed. So I decided to try their neck pillow. For me it took some getting used to at first as it felt a little uncomfortable in the beginning. Now I have no discomfort and I even sleep more through the night and wake up less do to needing to shift positions.

First of all you have to make sure the pillow that you order is the right size for you. I am a male, 6' 1" 225lbs. so the large neck pillow has worked great for me. As far as the pillow being to firm, I have found that it seems to be the case at first until it warms up to your body temperature and then it is just right. This is the 3rd Temper neck pillow I've had over the past 20 some years and never want to go back to a standard pillow configuration. The only small complaint that I could possibly have is that TemperPedic has stopped making the king size version of this pillow but I can live with that. Great Pillow!

I was always in a bad mood when I woke up because my arm would fall asleep and my whole upper neck/shoulder area would be sore. From the 1st day I used this pillow, I woke up not focused on my body pain. It helps so much and I don't have to toss & turn all night adjusting my pillow! (I HIGHLY RECOMMEND TEMPUR-NECK PILLOW)

[This review was collected as part of a promotion.] I have had a Tempur-Pedic neck pillow for many years. We got them when we purchased a mattress set. I decided to get a new one as I think the older one was getting deflated. I bought a new medium size pillow and really love it. Now after about 30days it seems my neck is sore every morning. I think I need to return it and get a smaller size but I have had nothing but good customer service in the past with Tempur-Pedic and I know they will honor their guarantee.

I used to have frequent neck pain, but once I switched to a tempurpedic pillow I no longer have any problems. I am small in stature, so the fact that they come in 3 sizes allows me to have the perfect pillow and my husband to have the perfect pillow.