[This review was collected as part of a promotion.] Despite taking measurements to determine suggested pillow size (decided on Medium), it came as a tiny pillow. It doesn't even hold my whole head. And since Tempurpedic has generous return policies for their mattress I thought it was safe to splurge on such a pricy pillow only to learn that pillows are non-returnable because of their "personal nature".

I wanted to love this pillow, but the chemical smell was overpowering. I aired it out for a week -- outdoors -- and put a protective cover as well as a pillowcase on it, but I still couldn't keep my head on it for five minutes because of the smell. I'm not particularly sensitive to chemical odors, but this didn't work for me. And of course I couldn't return a pillow. Expensive lesson.

[This review was collected as part of a promotion.] Ordered two pillows to replace worn out tempur-pedics we had for years, thought the sizing was about the height, not the width--the medium were so small that my pillow cases were floppy all over. Couldn't stand it, the return policy is non-existent. So, my pillows are in a closet as back up and I ordered something else.

[This review was collected as part of a promotion.] I was disappointed with the pillow when I compared it to my old one. I loved my old one and used it much longer than I probably should have, and finally decided I wanted to replace it. The new pillow is much harder than my old one but I had that one so long, (15 years) that I don't remember if it was hard in the beginning and got softer with time. for that reason, I am willing to give it a try for longer to see if it will soften up. The other feature I don't like is that the new pillow is narrower than my old one was, so when my head is properly positioned it is almost to the top edge of the pillow and doesn't feel the same. All things considered at this point I don't like it as well as my old one, but I will give it time yet to determine whether it is a good product.

[This review was collected as part of a promotion.] You guys were terrible. I ordered the pillows And the next day I called to say I changed my mind. I was told I needed to do that in the first two hours of ordering. I had bought a tempur pedicure mattress years ago I loved it. But the one pillow was too big . The other one was ok. All these years later I ordered the two pillows again I measured with a tape measure and still ended up with a pillow that was too big My neck was in terrible pain and I couldn't move it had to go to Chiropractor. I'm stuck with this pillow since I was told I could not return it.

[This review was collected as part of a promotion.] We had these pillows for over 12 years now and we were due to change them and wanted the exact same onea for a reason. Best sleep ever as they mold to the body and they provide the best support. Would definitely recommend having them.

[This review was collected as part of a promotion.] I was very excited to get this pillow, I have been using it for one month and my neck hurts every morning. I know it is the pillow because I do stretch every day and by nighttime my neck doesn't hurt as much as when I recently wake up. I called the customer service line to see if they could help me find a different option and "Exchange" or get a voucher for another pillow, but they said no. I'm very disappointed, I ordered this pillow because my partner has one from years ago that is very comfortable. I'm afraid they changed it and now this is "Bait and switch".

[This review was collected as part of a promotion.] I sought to replace my current soft memory foam Tempurpedic neck pillow with one of similar shape but Large Size. The current Tempur-Neck Pillow seemed to fit the bill (same shape) but turns out to be NOT of Memory Foam but of some other material that is very hard and too unyielding to fit my orthopedic needs. Buyer Beware: The Tempur-Neck Pillow description does not indicate that although it has the exact same shape as the Tempurpedic Memory Foam Neck Pillow, it is not made of Memory Foam and thus misleading to customers like me who own Tempurpedic Memory Foam Neck Pillows. And there is no way to return it for a refund. A disgrace.

I've tried different memory foam contoured pillows before and this is by far the best one! It didn't smell when it was taken out of the box like many others so I wasn't worried about breathing in any toxins. Unlike many other memory foam products which are made in China which is a worry this pillow is made in the US. Trust the sizing guide, I thought it seemed a little low when I first got it but I quickly realized it is the perfect size. I have slept like a baby ever since I got the pillow, even if I had overworked muscles. Would recommend for anyone and everyone. (Only thing that bothers me a little but not really that much is that it is quite a bit shorter than regular pillows width-wise so it can't fill up my pillow case but I could live with that!)

I feel I was misled by the photos used to promote this product in social media ads. I got sucked in by the buy one get one deal and admittedly didn't check the fine print about the actual specs. I assumed a "medium" would be a standard pillow, since it looks to be so in the photo. But in reality, it is about the size of an airline neck pillow. I got some covers for them and my dog now enjoys laying on them on the couch, but I would not recommend these pillows if you are looking for something for your bed.