I purchased a Tempur-pedic neck pillow based upon the website and answered the questionnaire fully. Upon receipt of the pillow, I discovered that it was not a good fit and was causing problems with my neck. I contacted the company to find out about a replacement only to find out they do not have a guarantee on any pillows. Be sure you notice this before purchasing from Tempur-pedic

[This review was collected as part of a promotion.] I am a side sleeper and my ear is often painful from most pillows. This pillow is so soft but still supportive for my neck. I used the chart to figure out the right size. But it is too small so I added something else underneath it so it's now the right size. I should have ordered a size bigger than recommended.

[This review was collected as part of a promotion.] The neck pillow has helped tremendously with my neck pain, but it lost some firmness/loft within the first month where I rest my head the most. It would be ideal for it to keep it's original firmness over time or least for a year. I am a bit disappointed in this aspect, but otherwise thankful for less pain.

[This review was collected as part of a promotion.] I wish I never bought it. I really dont want to put a review of it cause I'm not happy but I want to enter this contest cause I could use a new mattress to help me with my bad back from serving in Afghanistan.

I bought this pillow over 15 years ago, it was so supportive and comfortable at the same time. Love it so much! Last 6 months ago, I bought 2 neck pillows in medium and large size for my husband. It was not the same quality and material. The new pillows made in USA, the old pillows made in China. However, The new pillows are hard like a rock. We were very disappointed! We will not buy them again!

[This review was collected as part of a promotion.] I have had neck problems for years and my orthopedic surgeon recommended this pillow. I'm so glad he did! What a relief! It cut my neck pain in half and I haven't used anything else since 2005. I replace my pillow each year and feel great. Perfect solution for neck pain.

[This review was collected as part of a promotion.] I have been a staunch fan of the Tempur-Pedic neck pillow for 20 years or so. Carried it around with when I traveled internationally as well as domestically, that's how much I loved it, since it relieved my neck pain immediately both as a side-sleeper and occasional back sleeper. It also works well when I use my CPAP machine (not all pillows do). So I bought a new version of the pillow and am back in business. Currently my dog is enjoying the original pillow, so it's still in use. The new pillow *is* a bit higher than I remember the original pillow being, but instead of putting the higher side of the pillow under my neck, I use the lower side and it works just fine. All in all, very good value for money.

I'm sure this pillow is great for some people, but it is way too firm for me. It barely gave any, if it all, when I laid my head on it. It put too much pressure on my neck, and my neck was actually hurting worse than usual when I woke up in the morning. I just wish I had tried it in a store because Tempur-Pedic doesn't let you return the pillow except for damages. I found someone else that lets you try the pillow out and return within 60 days.

I bought a new tempurpedic mattress (that I loved from the first night). When I was in the flagship store buying that I tried a new neck pillow. It was very firm. Now 4 months later I decided to get the pillow. I got the size small. It arrived today and is so soft you can wad it up into a ball. I took it back to the flagship store to ask what was the reason there pillows were so firm and this was so soft. The salesman...after assuring me he could do nothing to help...pillows are non returnable... he had me feel a medium and it is very firm! He said the small and large are a different temper material and therefore softer and the medium is the "firm" pillow. Makes no sense. Mattresses are the same firmness according to style no matter the size but there pillows are NOT!

About 12 years ago, I was gifted a Tempur-pedic neck pillow in the small size by a loved one. I am 5 foot 1 and have the petite stature in the diagram provided by Tempur-pedic. Prior to this gift, I had no idea the impact my pillow was having on me nor that due to my stature - a pillow might greatly impact my comfort in sleep. I often took ibuprofen in the morning due to the pain and tension I woke with. Instantly, my pain went away...with this new pillow. Now 12 years later, my pillow is still of use but it is a bit squishy...a bit too easily squishy. I am sad to let go of my old pillow now...but I have decided to go ahead and buy my second pillow of this type as I truly believe this pillow equals quality of life for me. :) There is nothing I don't love about the pillow. It lasted a good 12 years....I see the warranty is five years. I have well worn out the warranty and feel confident in buying a second.