I love this neck pillow, but did NOT know they changed the size availability... I have a queen size bed and ordered queen size sheets... the neck pillow only comes in standard size now... the measurements are not obvious on line... I have had queen size neck pillows in the past and now I have postage stamp pillows on my queen bed. Since there is NO customer service these days the company has basically said too bad should have read the fine print.

I first received 2 large TempurPedic neck pillows from my mother who didn't like them. I was yeah 2 free pillows. I love them! My motto is "have pillow will travel." My pillow have traveled the world together. Even if I'm just going up the road to spend the weekend with my best friend and her family, my pillow comes with me. It's was in my carry on bag. One of my pillows was used for 10 years before it lost its ability to go back to it's original shape. I have moved on to using the other one. I should just buy a few more to get me through the rest of my life. I told my mother if I should go before her, that I want to be buried in my flannel PJ's and my head on my pillow. That's how much I love these pillow. They are the best in this world. They are the only pillows for me.

My sister and I accidentally purchased the same pillow from our Mother for Mother's Day. I called to return my product, which is both unopened and unused. They explained that the pillow was nonrefundable and that no expectation would be made. I asked if they could reconsider since we both purchased the same item for the same person. I was met with a resounding no. The members of the escalations team were both aggressive and rude, which was confusing to me because I wasn't asking for anything unreasonable. It suggested that the company might be having financial difficulty. At one point the representative outright told me that she was going to disconnect the call. I understand items being nonrefundable, but for them to be so adamant about not providing a refund is alarming especially if they language stating that you will not refund is not placed prominently on the website. These items are not cheap. Unfortunately, due to the egregious unprofessionalism of the staff, I'll never purchase here again.

[This review was collected as part of a promotion.] I've had a tempurpedic mattress for 9 years now and LOVE it. The pillow is equally as good as the mattress. Absolutely the best in bedding! I feel sorry for those who cannot afford the tempurpedic line. I couldn't but did it anyway due to arthritic issues.

[This review was collected as part of a promotion.] Have been using it for 19 years. Can't sleep without it! No tossing and turning trying to get comfortable. Great sleep! There is a chemical smell that lasts quite a while. Make sure you air it out before use. Other than that it's the best pillow ever!

I bought this one to replace another tempur-pedic neck pillow and it's comfortable but the fact that it still doesn't fit in a standard pillow case drives me crazy. I have other non neck related tempur pillows that fit pillow cases perfect and the fact this one doesn't bothers me for a strange reason. It's great if you can get past that or go out an buy a separate case that does but it won't match your sheets.

I have been using the Small Tempurpedic Neck Pillow for about 5 years now and it has ruined me for any other pillows. I don't get a stiff sore neck or shoulders like I do with other pillows. I'm so thankful there are different sizes as people are different sizes, and the Small size fits me perfectly. I have tried other Tempurpedic pillows like the Side Sleeper (too high but did like it), The Cloud (too high) and the Curve (no neck support).

Purchased two and they are super hard and tiny! and WOW! hard as a rock! and soo small? why soo small? why can i return a mattress after 90 days trial, but i can't return or exchange the pillow? they must know it sucks! the representative tells me it's the best pillow they have! (that's scary!) she then says "it has a break-in period"... how many decades could this take? hmmm she then advises me to sit on it while i'm watching tv... and bounce up and down on it. hmmm - interesting. i'll just leave you with that. buyer beware!

[This review was collected as part of a promotion.] I love this pillow. My chiropractor told me to get rid of the "My Pillow" my husband got me for Christmas. It had no support and it was very lumpy. My neck and shoulders were hurting a lot. So I ordered the Tempurpedic pillow on their website AND got 25% off as well. Now I'm sleeping really well and neck and shoulder pain are gone. Love this pillow!

[This review was collected as part of a promotion.] I was having really bad neck and shoulder pain when I would wake up in the morning. I decided to try out this pillow and it's been amazing! It's supportive, but also so soft and cloud like. It retains its shape. Highly recommend if you wake up with neck or shoulder pain and especially if you are a side sleeper or you sleep on your back.