I was always in a bad mood when I woke up because my arm would fall asleep and my whole upper neck/shoulder area would be sore. From the 1st day I used this pillow, I woke up not focused on my body pain. It helps so much and I don't have to toss & turn all night adjusting my pillow! (I HIGHLY RECOMMEND TEMPUR-NECK PILLOW)

Previously loyal customers, my wife and I decided to buy new neck pillows, but found that they were way more firm than they used to be. I called to make an exchange, but was completely shot down. We even left one pillow completely unopened until we were sure we were satisfied with the product. I was told by two levels of customer service representatives that they do not accept exchanges or returns for any reason (even for the unopened item). Tempur-Pedic has lost me as a customer for life. *Just for fun, look up their CEO's salary and net worth.

First off, yes this pillow is harder than your average pillow, but it states it is medium firm. I can tell it is also softening with more use as tempurpedic does. It can take up to 3 weeks for it to soften up. It is amazing for my neck! I have been sleeping soooo good and i have no more neck pain at all! It's amazing. I think i did get too small of one (i went with small because i was worried a medium would be too big) but honestly i just put a thin pillow under it and that worked great and it sits at the perfect height now. Despite being a harder, more firm pillow, it is absolutely perfect for what i bought it for - which was neck pain. This is not an average pillow, and it's not meant to be. It's truly great for helping with neck pain

[This review was collected as part of a promotion.] I'm able to fall in more REM sleep cycles and actually have pretty cool dreams - oddly enough! This pillow is one of the reasons I look forward to bed every night! Although, I wish the quality was better. My parents ordered this pillow 10 years ago and I noticed this newer 'original' model is much lighter and not as dense. It doesn't seem to hold up over time.

[This review was collected as part of a promotion.] I absolutely love my tempurpedic pillow and cannot sleep with anything else. I have neck pain if I use another pillow, due to arthritis which bothered me for years. The temperpedic makes such a difference in my quality of life!! I bought when it was buy one get one at half price. My workmate was having neck issues so I gave one to her. She could not thank me enough and loves her pillow too! Best pillow ever!!!

Ugh. Let me start by saying I've had a tempurpedic pillow for 12+ years and love it but figured I was due for a new one. I ordered the neck pillow as I am primarily a side sleeper while I previously had a symphony. The neck pillow is fine but it's about the size of a travel pillow. My standard pillowcase looks ridiculous on it. It's comfortable but if you move at all while you sleep you have to bring it with you, and I'm a very small adult woman. Very very disappointed.

I can only assume it is the merger with Sealy that has brought about the downfall of TempurPedic products. I have an old neck pillow from 15 years ago that has sadly deflated a little too much that I was looking to replace. The new model is very hard, does not respond to warmth anymore (just pressure), and just doesn't have the same quality of memory foam.

[This review was collected as part of a promotion.] Purchased two pillows during the BOGO deal, and both have been excellent. One is firm while the other is soft, and both my partner and I are completely satisfied with the pillows. They're comfortable and keep cool all throughout the night, helping for a great nights sleep.

I found the medium/extra-firm at Home Goods and decided to try it since I have yet to find the perfect pillow as a side sleeper. The first night I tried it, my neck burned with pain, so I flipped it around to the short side. At that point, I actually slept. The issue with the tall side is that the slope is too long, putting too much pressure on the neck. The neck needs to rest where the pillow supports head weight. That said, the long slope now supports the top of my head, and the valley creates a nice little cradle with less pressure on the ears, which is quite nice. The short side doesn't quite fill the shoulder gap, but it works for now. If the curvature was more balanced, it just might work well for me.

[This review was collected as part of a promotion.] It was not just the comfort, but the form and fit of the pillow that changed my life. Having had sleep apnea and surgeries, this pillow gave me proper neck alignment, easier breathing and deeper sleep. The energy and life it gave me back allow me to consistently hit the gym early, fall asleep faster at the end of the day and I am pretty sure make me a better home chef. Even your dog will b e jealous of the happiness this thing gives you. Birds chirp more crisply, sunshine feels warmer and super models bring you coffee in the morning after you decide on this pillow. If you do not believe me, try it out and thank me later.