I purchased the small Tempur-Neck pillow which is supposed to be 3.5" tall. Now, the site specifies that sizes are approximate, but does not say by how much. My pillow ended up being 3 1/8" tall. I spoke with both returns department and warranty department, and apparently this much difference is not considered a defect. I was told different measurements as the margin for variance by different representatives. No one could provide me with proof of how I was to know that this much variance could be expected, only that the site lists that "sizes are approximate". The representatives I spoke to were polite, but overall I would say customer service was not good. You could try this pillow in store before buying (like I did), but that doesn't mean you can count on getting the right size pillow when you order.

I was expecting the curvature of the pillow to be small, which it was, but it's also half the size of a standard pillow. I almost thought I ordered a travel size by accident! My standard pillow case literally drowns it and looks ridiculous. A total rip off! If you're going to sell pillows, make them the traditional size that fits traditional pillow cases for the price.

Slept on pillow for one night, next day had problems with fingers on left hand. Later that day had pulling problems with left arm. Went to chiropractor to get spine back in line. I'm now going 3 times a week to correct problem. Sorry I slept on pillow, I'm feeling very bad now @ I threw it away.

This pillow feels just right when I first lie down. Part way through the night, I wake up feeling that I need more support. I know some reviewers felt this pillow was too hard, however I felt over the course of the night, the pillow gets too soft for me.

[This review was collected as part of a promotion.] Love the tempur-pedic pillows. I am a side sleeper and back sleeper...so the combo pillow is perfect for me! I like that these pillows do not go flat! And they last a long time. Had my first one for 5 years before I decided to replace it!

[This review was collected as part of a promotion.] Recently purchased 2 of the small pillows. I love this pillow and because of neck problems it is the only pillow I can sleep on. It cradles my neck and gives me a great nights sleep and no pain in the morning. I also have one in the RV. I am on my 2nd tempurpedic mattress and wouldn't buy anything else. I LOVE my tempurpedic!!!!

Purchased the Tempur-Neck Pillow Medium. I like the contour and medium is the right size for my 5'10" frame. However, this thing is harder than a brick. Not a restful sleep, waking up with a sore ear and sore teeth. Tried to soften the pillow by stepping on it and sitting on it throughout the day but it didn't help. Really loved my old Tempur-pedic SidePillow Medium. It was perfect but now it's is gone and the SidePillow is no longer available for purchase. I understand the no returns policy but when the product is this bad it should be considered a crime. This loyal customer of 25 years will be seeking a solution somewhere else.

Just received the neck pillow. Standard size. Small. Why is this pillow only made in a tiny standard size? This pillow looks more like what the travel pillow should be. Furthermore, why do these pillows not come with a pillow case to fit? This standard medium pillow will probably fit nicely inside a twin pillow case. It is very small. More after I try it out.

I was so excited to get this pillow and I hate it. It's hard as a rock. I might as well sleep on a block of concrete. The medium is also tiny. Wasted my money. Not happy at all. I have other tempurpedic pillows that are much better but I really needed neck support not a rock.

[This review was collected as part of a promotion.] I sleep primarily on my back or side and this pillow perfectly supports my neck and head for that. I do sometimes sleep on my belly and this pillow isn't the best for that however they do state on the website it's not meant for it. If I flip it so the smaller side is at the bottom I can sleep comfy on my belly. Overall a great pillow and I'd definitely buy again!