If there was a option for me to give 0 star I would. I just received my pillows about half and hour ago. Right away I noticed my neck pillow is small in size. I ordered a size large on the website but somehow page didn't refresh or whatever, and it is stayed as medium and way too firm. I was very excited about the pillow as it was a gift for someone with neck pain. Called customer service, and told them that i need a size bigger but they wouldn't do it. Apparently it's considered used when it is delivered and it was delivered earlier this afternoon. Did not even use it. Still in the box wrapped in plastic. What a horrible policy and customer service. Explained the situation to a representative and a supervisor, they basically told me i am stuck with it or donate it. Supervisor also hung up. I am sure their other product may be good. But policy like this bad and customer service like this, i would not recommend this company.

I have 2 herniated disks from sports as a teen and have had back pain for over 20 years. I bought this pillow in 1999 on a whim while walking the mall (I was in high school). It followed me to college and grad school and onto my adult life. I still have it. I still use it every day. When I travel, I bring it with me. It is my most prized possession. My husband and kid are not allowed to get anywhere near it. It changed my life and my sleep. THANK YOU!

If you are purchasing this to replace the same pillow from a few years ago, it is not the same pillow. It's much smaller. No returns even if unopened. Customer service was no help. I will be unable to use this micro sized pillow. Very disappointed and wish I had read others recent reviews.

The height difference between the two sides is too dramatic, so I could use either. It's also a much firmer memory foam than older Temper pillows. I tried for a few weeks, but woke up in pain every day. And best part, they don't allow returns even though you can't try the pillow ahead in a store. I do not recommend purchasing a Temper pillow until you're able to actually try one in a store. Really disappointed.

[This review was collected as part of a promotion.] My husband has a neck pain. We decided to purchase this pillow. His pain has been getting better. I didn't think the pillow is so important for good sleep and neck pains before. I'm greatful for having this pillow. :-) Customer service is great, too.

[This review was collected as part of a promotion.] Was excited to try this for my sore neck but it was made worse by this pillow. I also bought it under the assumption that there was a 90 day money trial but it turns out that's not applicable to pillows.

As a Licensed Massage Therapist for over 20yrs I get constant complaints from clients about neck and shoulder pain constant sitting and working at a desk along with general tension from our every day lives can take its toll on the body as well as after many years of sitting in the same position. I always refer my clients to the temperpedic neck pillow! I teach them to make there selves sleep on it daily as it is "memory foam" and it need time to " memorize your body and conform to each person's own unique shape and needs! It last well beyond the 5yr warranty as I've had mine well over 13yrs! Thank me later

I bought this pillow on my spinal surgeons advice, as he said that surgery may be delayed or prevented simply by using this pillow. In addition, he said that his wife uses this exact pillow. I bought one right after the doctor visit, and so glad I did! I have cervical spondylosis and degenerative disk desease and am hoping to avoid surgery. The tempur-pedic neck pillow lets me sleep through the night, and wake up without pain and numbness. Sooooooo glad I got my tempur-pedic neck pillow!

Do not buy this pillow unless you want your neck to be supported by a wet noodle. The description says extra firm but it is the exact opposite. I own the Tempur-Cloud pillow which lists extra soft in the description, and this neck pillow is softer and less supportive than that. False advertising.

[This review was collected as part of a promotion.] The pillow is great. This is not a typical pillow though. It's heavy and you don't bend it or crunch it or anything like that. But once you place you head on it, you're asleep - period. I'm very pleased! It's like an extension to our tempurpedic bed!