Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.

[This review was collected as part of a promotion.] I have both your mattress and pillows, been using them over 10 years. I bought the pillow as a gift to family member, she loves it too. Suggestion: I will buy a new temperdic mattress if there is trade in program

Honestly I didn't realize how much pain I was in until I didn't have it anymore. A friend recommended this pillow because she has a neck injury from a car accident from many years ago. She said that this is the only pillow she can use or she has a lot of pain. The first night I slept with this pillow I slept through the WHOLE night and woke up with no pain! I bought one for my son who has a bad shoulder and it has helped him sleep a little better too. I will mention that I am a back/side sleeper and so is my son. This pillow would not be comfortable if you sleep on your stomach.

This pillow was the WORST pillow you could buy if you have neck pain. I bought it for my husband and after trying to use it for a few days he ended back in his doctors office who advised him to stop using the pillow immediately. Please do not buy this pillow. I doubt that they will post this review but if they do you will have to go through a huge amount of good reviews till you get to one that doesn't have 5 stars. They say satisfaction guaranteed but they LIE. They will not even let you exchange the pillow for a regular one. I am curious how many reviews I will have to go through to see this one. I will be shocked if they even post it.

I had the tempurpedic side to side pillow for a really long time and loved it but it was due for a replacement. I was so excited to get this pillow and when received it was 1/4 of the size of my original pillow but I thought let's give this a try. Still optimistic. I honestly don't feel like it supports anything. It almost feels flat. It has not helped my neck pain and had actually increased some of my mid back pain From the lack of support. It's disappointing for the amount of money I paid. I have had it about a week and a half and will be ordering something different.

My dad bought me one of these pillows when I got back from Iraq back in 2011 and I used to take it with me to the field and sleep in the dirt or on a cot with it! Fits perfectly in the sleeping bag even during cold nights when you have to zip the bag all the way up! I can't afford another one so I still have it to this day and it works great!

Purchased a neck pillow and it didn't work for me! I followed the guidelines to get the right size, but it is just to firm for my neck issues. I contacted customer service and they said sorry you are unhappy but there are no refunds on pillows although they offer a 90-day sleep guarantee on a mattress. Most of the other pillow Companys offer a refund if it's within the time frame. Won't be purchasing from Temper-Pedic again! I realize that everyone's experience is different, and probably 9 out of 10 the pillow is a good fit but how Customer Service handles issues is important when purchasing!

I ordered this and I'm stuck with it. Yes it's supportive but unlike past Tempurpedic pillows I've owned (which I'd say were medium to firm, this one is EXTRA FIRM and NOT NEARLY as responsive. Feels like a rock. Unless I got a bad one, please tag this item as extra firm as the current label is medium and when you can't try before you buy, you're stuck with a rock under your head. Thank you.

I purchased this product after owning the original pillows for years and needing a replacement. I liked the original material on the outside better than this new one. Delivers perfect under the neck, beveled shape. For my taste, it's too firm and much firmer than the first line. I ordered a Medium and I think that the Medium size is what I would have expected if I ordered a small. Material does soften up after a few weeks!

I got the pillow on a reccomendation by a friend when I talked about having some neck and shoulder pain. I was a somewhat twisted sleeper (physically) and now sleep on my back and in total comfort. My neck doesn't hurt and it turns our my shoulder pain is unrelated. But I sleep GREAT now, it's so comfortable.