[This review was collected as part of a promotion.] This is my third Tempurpedic neck pillow. I am predominantly a side-sleeper and the pillow really makes a difference for me. The key, however, is lifting up my head and pulling the pillow down until it is snugly up against my shoulders. If it isn't positioned properly it defeats the purpose of a neck pillow. The most recent TEMPUR-Neck pillow I just purchased isn't as firm as the first two that I had. I probably preferred the firmer pillow, but the slightly softer pillow is a little more forgiving if it isn't properly aligned. Still an awesome buy!!

I placed an order for two Tempur Pedic Neck Pillows following my mother's cancer diagnosis in May 2017. My sister and I were under a lot of stress and we had never invested in proper pillows. Her birthday was in May, so this seemed like the perfect present for her and the perfect gift for me. I purchased both pillows and unpacked mine to test it out. There was a horrid chemical smell that I put up with for a couple of weeks hoping it would dissipate. My sister is allergic and asthmatic so I decided that I couldn't subject her to these odors. I first contacted TP a few weeks following my purchase and was advised that 30 days following use, if the smell didn't go away, I could return the pillows for a full refund. The smell persisted, so I called TP to requested shipping labels at the beginning of June. I was assured the labels would be emailed to me. I waited a week and nothing. So I called back again and once again requested shipping labels. The reps were professional and apologetic and said they would issue the shipping labels and that sometimes these issues occurred (hint hint, not the first time they'd encountered these "delays"). Once again I waited a few weeks, got distracted, forgot until I once again remembered that I still hadn't received a single shipping label. I called back 2-3 more times (I've since lost count) before I finally received a shipping label. I shipped back the first pillow I'd tested out and after another call back to inquire about my refund I finally received one. Next, I prepared to deal with the second, unopened pillow that had been intended for my sister. Once again I emailed a rep who had given me her direct email address and after a few back and forth messages, I received the second shipping label (by now late September - and mind you, I had placed my initial order in MAY!!!). I immediately shipped out the second pillow and to this day, am still awaiting a refund for this pillow. I have called TP 3x since shipping this second pillow back, and each time the reps have insisted I would receive a refund. The latest rep actually had me provide a tracking number in order to verify my shipment. Only then did she appear to "process my refund" after verifying that the pillow had been returned to them. Question is, for someone who has been so diligent about staying on top of this, I have still only been credited back 50% of what I am owed. This whole ordeal has lasted 6 months. I am still waiting for this credit and have had to call numerous times to get things moving/processed/etc. Tempur Pedic's behavior on this matter has been nothing short of fraudulent and I hope that everyone who considers placing an order reads my review and decides to avoid buying anything from them. Given the circumstances under which I first made this purchase, this has been by far the worst online shopping experience I have ever endured.

My old tempurpedic pillow was 20+ years old. I loved it & took it with me whenever I traveled. It was time for a new one! I love my new Tempur-neck pillow! Small is just right for me--it cradles my neck nicely & I sleep wonderful with it! No more tossing & turning in the night not being able to get comfortable. I wish it didn't have a chemical smell at first. I aired it out during the day for the first few days, and used a pillow case plus a towel over it to cover the smell at first.

I've have been sleeping with the TEMPUR-Neck Pillow since 2008. It's the only pillow I will use. I suffer from neck and back issues do to my job. And this pillow with my TEMPUR-PEDIC mattress has save me from a lot of pain. I have a saying "have pillow will travel" meaning my pillow goes everywhere with me. It's been all over the United State, South America and to the other side of the world.

[This review was collected as part of a promotion.] I used to wake up with a stiff neck often and shoulder/cervical spine discomfort but this pillow had made me so much more comfortable and less repositioning and night! My husband too. I just wish there were more pillowcase options out there as it is a strange small shape compared to standard pillows.

I bought this pillow about 2 months ago after suffering from neck pain for 8 months. As soon as I put my head on the pillow, I feel like my muscles in my neck & shoulders instantly feel more relaxed. After just the last 2 months, I'd say 75% of my pain is gone! The longer I use the pillow, the better I feel! Love it!!

[This review was collected as part of a promotion.] My husband is a first responder, his sleep schedule is totally opposite some weeks (night shift sucks) so his sleep is very important. Before we got our Tempur-Pedic pillows, he was struggling to get really restful sleep; his pillow wasn't providing the support he needed. He tossed and turned & couldn't get comfortable enough to stay asleep. This pillow has caused a complete shift. He's sleeping better, no longer tossing/ turning & waking up rested. It's made a world of difference for him! The only thing we don't like is that it's hard to find pillow cases that match our sheet set that aren't oversized. But I'll take an oversized pillow case over not getting enough sleep any day of the week - these really made a big difference for us. Couldn't be more thankful or obsessed with our purchase!!!

I didn't think I would like this pillow at first. I thought my head would be tilted to far back, but I was wrong. With the memory foam, it adjusts to my head and I haven't had any issues. I have slept every night, all night long.. I love this pillow!!!

I had a neck pain problem for a long time before I decided to buy a contour pillow. I also shop around before I order Tempur-Pedic contour pillow. This contour pillow is suitable to support my neck allowing me to sleep well and wake up feeling better and ready for a new day.

This pillow is too firm. Not comfortable at all. I have used a contour pillow for years. I am an exclusive side sleeper. Love my old pillow, but the tag has worn off. This Tempur-pedic neck pillow is no comparison. Very frustrated that it cannot be returned. I knew that before I purchased it but thought it was a reputable company so I can give it a try highly disappointed! Don't buy it without trying first.