I called immediately after opening the package because this pillow is way too hard. It has not been used but I'm not able to return it. This is very disappointing because the 90 day trail is only for mattresses but it's not clear that this doesn't apply to pillows. I feel like the advertising is very misleading and will never purchase another product from tempurpedic again.

Pillow is very small and the medium firmness is way too hard. Not really big enough to roll over and not fall off the pillow. I tried using the high side and the low side under my neck. Both gave me headaches. I ended up getting a similar pillow for a fraction of the price. Pretty disappointed.

[This review was collected as part of a promotion.] I used to use 2 another brend latex pillows but they weren't satisfied so I didn't really expect much this time too. But it is totally different. I normally sleep with a lot of movement so sometime I need to wake up to correct pillow position. But with this pillow, I didnt wake up so I could slept in one position but slept really deeply. I will buy more pillow and present to all my family.

The height difference between the two sides is too dramatic, so I could use either. It's also a much firmer memory foam than older Temper pillows. I tried for a few weeks, but woke up in pain every day. And best part, they don't allow returns even though you can't try the pillow ahead in a store. I do not recommend purchasing a Temper pillow until you're able to actually try one in a store. Really disappointed.

This one is very small, but can't be returned even I didn't open the package. The website is very tricky, you need click the + button to see the return policy, it's just said may not be returned. Normally, I think many people like me won't check everything very carefully, only focus the products. I understand it's personal products, so I didn't open the package and call them for returns, but I don't understand they still don't accept returns. However, I couldn't return, then used it, it's not comfortable for me, sigh. It's very very bad shopping experience. Maybe for this kind of commodity, should go to store to check and buy it. Just reminder, before buying it, click the + button to check everything carefully.

I love this pillow. I also have the tempur-Pedic ergonomic bed. Now that I have the pillow, I can watch TV in bed without my chin squnched up against my neck. Also, I have never slept better than after sleeping with this pillow. I would never want to be without it. It is a must have!

I am not sure when my neck pain started. So, i surveyed the web and decided to buy the tempur mattress and spend a year and a half. It was great buy although the mattress is quite expensive i thought. It worth... Recently, I felt a slight neck pain in the morning. I figured it out that the pain was from that I didn't use any pillow. the mattress well supported my neck as well as whole body for good balance. As the weather changed to summer, the temperature rose and the cushion became a bit firm and that's why the mattress lost supporting my neck. This time I tried to buy the tempur pillow and spent a night. It was marvelous... no more neck pain at all.... Its first look is a bit tall and firm but after falling into a sleep, I could keep sleeping until the morning. I will fall in love again with this stuff...

I've been using this neck pillow for years since I have Degenerate Disk Disease in my neck. This pillow has been a pain saver for many years. It truly changed my life until I ordered a replacement for my current pillow (second one I've owned). The new pillow is not as firm as it was. My head immediately sank when I laid on it and offered absolutely no support whatsoever. After two hours trying to sleep I had to pull out my older version. It is unfortunate that the company changed the consistency of material the pillow is made of. I don't know if this was meant as an improvement, but the new pillow has no firmness and as a result offers no neck support. There is truly no support. I'm now trying to find a different brand. I have been considering purchasing a mattress, however I will not be purchasing any tempur-pedic product.

This pillow is too hard. The medium is too high and the hump is too wide for sleeping on my back. On my side, it is unforgiving, even aggravating my jaw. I loved the old side-sleeper pillow (the one with the cut-out for the neck), but this is a far cry from that. I even ordered a small to see if it was better. Nope.

Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.