I've been sleeping on a TEMPUR-Neck pillow for 13 years, and it's been the best pillow I've ever owned or used. In fact, my old one finally wore out, so I just bought an identical one. A few notes: 1. Get the right size. I bought a TEMPUR-Neck pillow as somewhat of an impulse buy when purchasing our first memory foam mattress years ago. I didn't do my research, and ended up buying the medium size that they had in stock, not realizing that other sizes were available. My experience was so-so, but not great because it was too thin for me. Coincidentally, my mother bought a large, and it was too big for her. So, we swapped pillows and both found the right fit. 2. If you have an old pillow, consider replacing it with a new one. As great as these pillows are, like any pillow/mattress/foam product, they will eventually wear out. This happens gradually, over a period of years, so it can be hard to notice. For the past two years or so, I've had increasing neck pain in the morning and, according to my wife, had started snoring spontaneously and loudly. I finally realized that my old TEMPUR-Neck pillow was caved in and squishy from 10+ years of use. I replaced it with a new one about two weeks ago, and my neck is better, snoring is gone, and I wake to turn over far less frequently. I'm astounded at the difference; if I'd realized how worn my old pillow had become, I would have replaced it ages ago. 3. The only down side to this pillow is that it has a strong, somewhat offensive, chemical smell. The smell is attenuating as the days go on, but I can still detect it whenever I enter our bedroom - and am overwhelmed by it when I lay my head on the pillow. Hopefully the odor isn't dangerous, and will just go away over time. If you're sensitive to smells, though, maybe let your TEMPUR-Neck pillow air out for a few weeks before use, or consider another alternative. Overall, I LOVE this pillow, and recommend it highly for back or side sleeping.

I love this pillow. I was having morning headaches often and after trying to rule out other things, I decided to invest in a high-quality pillow from a reputable company. This pillow did not disappoint. I honestly rarely, if ever, get morning headaches anymore. Love this pillow. It is worth it.

The cover of the pillow is like silk, my pillow cover will not stay on the pillow cause it is slick. I do not like it, paid too much for this pillow. I had other neck pillow and it was a good one. You need to let people know what kind of material is on the cover of your pillows

[This review was collected as part of a promotion.] Like other reviewers have mentioned, you do smell strong chemical scent at first but I aired it out and washed the cover of the pillow-hence my 4 star review but otherwise I would say every other aspect of this pillow is worth 5 stars! No more fatigue neck after a good night of sleep!

I purchased 2 of these pillows 15 years ago. I take them with me everywhere when we travel. Absolutely love them. I was reluctant to order new ones reading both the good & bad reviews. Big mistake! Waste of money! Should not have ordered as the foam is completely different. It's super hard & does not conform to your body or get any softer with body heat. I have rods in my back from scoliosis surgery and my original temper pillows are the only pillows I can use to avoid neck & back problems. It's unfortunate that Tempur Pedic doesn't offer a satisfaction guarantee or replacement option for pillows. If you're expecting the new neck pillow to be as good as the older model....forget it. I'd give negative stars is possible.

[This review was collected as part of a promotion.] I love this pillow, I am a petite woman who has been diagnosed with Osteo-arthritis and have struggled for a few years to find a pillow that holds its shape but isn't too high. This pillow is quite hard at first but I have been told after about 3-6 months it will be perfect. I have already seen a significant decrease in my neck pain!

[This review was collected as part of a promotion.] My husband has 2 fused disks in his neck and, without this pillow, not only would he not be able to sleep, he would be in constant pain. This pillow provides the perfect amount of support. He has tried other "neck pillows" but nothing beats the tempurpedic!

[This review was collected as part of a promotion.] For years I've wasted my time with other fancy pillows that were supposed to be good for neck/shoulder pain. They never worked. I finally caved and bought the tempurpedic. I know some people pft at the size (I bought small) but I love it. It's sized perfectly for me, instead of this big bulky pillow I have to keep moving around all night long. This also means I can easily bring it for travel. After waking up for weeks with a stiff neck, I haven't had the same pain since switching to this pillow. Really glad I finally bought one!

[This review was collected as part of a promotion.] I've had neck problems for years until I started using this pillow! So comfy to sleep on your back or on your side. Do wish it was a little bigger like a normal pillow size but still very happy. Buying for my parents as well!

[This review was collected as part of a promotion.] Quality of material is great. However, the guidance for the size is questionable. Based on the direction, I ordered Size medium. After using 2-3 months, I start to feel neck pain. When I switch to less thinner pillow (thinner than size Medium), less pain occur.