I have been sleeping on a Tempur-Pedic pillow for over 20 years. My old pillow was just not giving me enough support any longer so I decided to buy a new one. It seems TP has changed the material as this new pillow no longer molds to my the way the old material did. This pillow is much too firm. I am waking up with neck pain nearly every morning. It would be great if it were a little less firm.

This is my 3rd Neck Pillow. My 1st one purchased over 5 years ago is still in great shape & very firm. I've just started sleeping on my 3rd one & have to say there is a big difference in manufacturing of this pillow since I bought my 1st one. It is nice not to have to sit on it to speed up the breaking in period; however, for stated as a "firm" pillow it seems softer than my 1st one! I still highly recommend it especially if you have any type of neck/back problems.  I wake up with very few (if any) problems even though I'm a side sleeper sometimes. A good pillow for back as well as side sleepers. We are a family who own several types of Temp Pedic pillows & this is one of my favorites next to the body pillow. 

[This review was collected as part of a promotion.] I bought it because my chiropractor recommended it to me as I have a neck injury. At the beggining was not very confortable, but after a week it was ok and now I see how much my whole back has improved!

[This review was collected as part of a promotion.] Love this pillow so much that I also bought the travel size. Now my neck is pain- free wherever I sleep! The only down side was the intense smell the pillows off-gassed upon arrival. They needed to be aired out for a couple weeks before the smell dissipated and the pillows could be used. This wasn't true with my first neck pillow purchased three years ago.

[This review was collected as part of a promotion.] Finding the right pillow for me was accomplished when I bought my Tempur-Neck pillow. I am able to sleep comfortably now and feel rested and my neck doesn't hurt anymore when I get out of bed in the morning. Wonderful!

[This review was collected as part of a promotion.] I left my original tempur-pedicure pillow at a time share we were staying at with friends. We were trying to figure out how to get it back. Decided to buy a replacement until I could get my original pillow back. Now both my husband and I are enjoying the pillows.

[This review was collected as part of a promotion.] These pillows provide the support I need on my neck whether I'm sleeping on my back or side. This has helped reduce headaches when waking up and I'm thankful for that! The pillows do have an interesting smell to them, I'm guessing it's the material they're made out of; I'm sure it'll fade over time.

The woman who answered the phone and took the order was abrupt and dismissive during our very short conversation. She did not seem to want to be bothered with selling the product. I told her the size of the pillow, she said a medium size cover was needed & was very emphatic that there were no exchanges. Foolishly trusting her to know the products, I bought 2 pillow covers as I did not want to "bother" her again, ever. The cover is too small for the pillow. I can compress the pillow to force it into the cover but that reduces the "give" in the pillow's support. So, I have 1 cover still in the plastic bag, unopened, and another gathering dust. How silly for Tempurpedic not to make pillowcases for these speciality pillows and market them to their customers.

I purchased the small Tempur-Neck pillow which is supposed to be 3.5" tall. Now, the site specifies that sizes are approximate, but does not say by how much. My pillow ended up being 3 1/8" tall. I spoke with both returns department and warranty department, and apparently this much difference is not considered a defect. I was told different measurements as the margin for variance by different representatives. No one could provide me with proof of how I was to know that this much variance could be expected, only that the site lists that "sizes are approximate". The representatives I spoke to were polite, but overall I would say customer service was not good. You could try this pillow in store before buying (like I did), but that doesn't mean you can count on getting the right size pillow when you order.

[This review was collected as part of a promotion.] I purchased the neck pillow based on a recommendation from a physical therapist for my neck and shoulder pains. A month in, I still have the pains, so it's not a miracle pillow. Once I got used to it, however, I did find the pillow comfortable, with an appropriate firmness. My biggest complaint is the price. Because I'm tall, I bought the large version, which is an inexplicable $30 more expensive for a pillow that's *shorter* than the medium, which itself is overpriced. I constantly consider returning the pillow just because I don't think it's worth the money. Were it more reasonably priced, I'd recommend it to others.