[This review was collected as part of a promotion.] I am writing to express my disappointment with the pillow I recently purchased from your store. Unfortunately, it hasn't provided the expected comfort and support, which is crucial for us due to existing neck issues. Considering your no-return policy, we wanted to bring this to your attention and see if there are any possible solutions or accommodations. Thank you for your understanding.

[This review was collected as part of a promotion.] I ordered this pillow online at the recommendation of a friend. She had gotten hers many years ago and loved it. The one I got, however, was terrible. It is very hard and made my neck ache. I used it for three nights hoping it just needed to be broken in. My neck got steadily worse. The part that's supposed to support your neck was so large and unyielding that my head was tilted at a strange angle. I tried turning it upside down and that worked marginally better but was still uncomfortable. I then handed it off to my husband to try. He lasted one night with it and it hurt his neck as well. It's now collecting dust on our floor because we can't return it and it was expensive enough that I don't want to just throw it away. Do not get it unless you can try it in person! It seems like they've changed it since my friend got hers.

It is a little too hard for me and it makes my neck hurt. It is a little better now than when I bought it but it is still too hard. It never seems to conform. I was going to return it but I lost the receipt. My daughter opened the box and she threw the box away and she probably threw the receipt away along with the box.

[This review was collected as part of a promotion.] I was tired of waking up with a stiff back and neck from using regular pillows. If they were firm, they were too high. If they were soft, they offered no support. This pillow offers support for better posture which helps in taking care of my back and neck stiffness. It's terrific for any way you sleep; on my back or on my side. If you are a stomach sleeper, which I have been told is not good...but, I sometimes have a difficult time getting to sleep, so I tuck the pillow under my stomach and still get the support I need for less stress on my back and neck. I am thrilled to have this pillow along with my Tempur- pedic mattress. I get a terrific night of sleep and my 65 year old body feels great in the morning.

[This review was collected as part of a promotion.] Not soft like my other Tempurpedic pillow that I was hoping to replace after many years. I had high hopes & tried it for a couple of weeks but my sleep suffered & left me with a sore neck & upper back.

If you buy any pillow, please check the stauts of tempur material inside. They sent me two defected(not even surface, cracked, stained) pillows. Such a higher price with lowest quality. Don't trust their products. The higher price seems to be coming from not quality, but marketing costs.

[This review was collected as part of a promotion.] I had been trying to find something for better neck support. I didn't realize this product could not be returned when I bought it. I slept on it once with a sheet covering it and found it to be really uncomfortable. I put it back in the box where it is just sitting in my house. I get that others may really like this pillow. I wasn't bothered that it wasn't the right pillow for me. What bothers me is that I can't return it. For that reason alone I'll never buy Tempur-pedic products again.

[This review was collected as part of a promotion.] Although I love a good firm, this pillow was way too firm. It actually made my neck ache, and was too firm for a side sleep as it felt like it was crushing my ears. Also very upset I couldn't exchange the pillow as they have a no return policy on the pillows. Pretty disappointed.

[This review was collected as part of a promotion.] My new pillow is so dense and firm that when I roll over from my back to my side in my sleep too much pressure is on my ear and it starts to hurt. But on the plus side my neck and shoulders no longer hurt.

[This review was collected as part of a promotion.] I tend to wobble about a bit while I sleep, and this pillow works perfectly whether I'm sleeping on my side or back. I've even noticed that I am not moving as much in my sleep after switching to this pillow! I will definitely be sticking with it for good.