[This review was collected as part of a promotion.] I purchased this pillow for my wife who gets migraines. She used it for about two weeks before very sweetly telling me it was the worst pillow she's ever had and was actually making her migraines worse. I thought well it might just be her and tried it out myself (we have the same measurements) and it really is terrible. I couldn't make it through the night. It was hard as as a brick and I had neck pain the whole next day. Definitely do not recommend.

[This review was collected as part of a promotion.] I purchased this pillow because I remembered my Mom had the same neck & shoulder issues I do & had this exact pillow. Not sure what happened to it after she passed away but knew I wanted the same one. It is amazing & I'm not waking up with neck or shoulder issues anymore!

[This review was collected as part of a promotion.] I love the Tempur-pedic neck pillow. I've been having issues with my neck and getting headaches the small Tempur-pedic pillow fits my neck and supports it very well. It is cooling to the touch and I'm able to sleep through the night now without a headache I would definitely recommend this pillow to anyone who's looking to purchase it.

[This review was collected as part of a promotion.] Couldn't get used to the bumps in the pillow that's supposed to contour to the neck. I've found much better luck with a pillow from another company. The one where it's more of a slope that contours to the neck than the Tempurpedic one with stiff bumps on each side. Not comfortable. And yes I ordered the suggested size per measurements.

[This review was collected as part of a promotion.] This pillow is a replacement for my previous Tempurpedic neck pillow. It was more firm which is fine for the support. I haven't had any issues with this new one. It also didn't need the "airing out" like the other pillows required-which was nice

Using my Tempur-Neck Pillow has reduced my neck pain considerably. This pillow has allowed me to reduce my chiropractor visits. Of the neck pillows offered by Tempur-Pedic, I chose the only one without cooling, as it is the only one made of firm material. According to many reviews, the other models of neck pillows made with cooling were comprised of a softer material; these reviewers preferred a harder pillow to hold the neck more stable while sleeping. When Tempur-Pedic combines the Tempur-Neck Pillow with the cooling material, I believe they will sell even more of that product. In the meantime I am very pleased with what I have, even though it does become warmer, and am thankful that using this pillow has gotten rid of most of my neck pain. Thank you, Tempur-Pedic!!!

[This review was collected as part of a promotion.] This Temperpedic Pillow is the only one that I can use! It helps my arthritic neck with support and helps eliminate pain! I've used it for Decades and it's the only one I'll ever use! Love that it has different sizes for different neck problems!

[This review was collected as part of a promotion.] I had big hopes for this product, but the high side is too large for under my neck and the small side is just flat, it isn't a soft small neck roll to place under my neck, sadly I am unable to use it. I am a big fan of Tempur-pedic products , I have two Tempur-pedic beds , but this pillow disappoints.

I've had one for 7yrs, never smelled purchased from a back store. This I cannot get smell out post airing for many days outside during day 10-4PM. I cannot stand the smell. Used it 3 times now and have given up. I sleep with a folded towel. Would not recommend it any more. I use to love my old one. Not this. Even made pillow cases for my old one.

[This review was collected as part of a promotion.] Sorry, couldn't get used to it and unfortunately not a returnable product. Put your head on a rock outside - it's the best way to simulate the experience so you don't waste your money. Basically felt like my ear was bleeding midway through the night. And no - it doesn't "soften up".