When I ordered the pillows, I did not realize I could not return them. What I saw on the website was that I had a 90 day trial to make sure I liked them, but that only applies to a mattress. My fault, I did not read all the fine print. I feel like a company like Tempurpedic should be more transparent. I do not like the pillows, they are hard and uncomfortable.

I had a neck pain problem for a long time before I decided to buy a contour pillow. I also shop around before I order Tempur-Pedic contour pillow. This contour pillow is suitable to support my neck allowing me to sleep well and wake up feeling better and ready for a new day.

Changed the entire product. I replaced my neck pillow I had for years, and the quality of the pillow received doesn't support my neck, it is worse than I ever imagined. So I am using my "old" original neck pillow from years ago, still to this day! So disappointed in the products that I am looking elsewhere for a neck pillow. They say it is firm but it is quite the opposite and will not be coming back.

[This review was collected as part of a promotion.] I have a bulging disk on my lower back and neck. Sleeping causes me a lot of pain and this pillow has definitely helped get through the night. It helps support my neck and keep a straight back while sleeping.

I've had the pillow for one week. The good news is that I have stopped waking up with a headache. The bad news is that this pillow isn't comfortable at all. I keep telling myself, when I wake up in the middle of the night due to being uncomfortable, that it's worth it because I won't have a migraine in the morning. In summary: I'm glad I don't have a migraine when I wake up, but I'm not getting a comfortable night's sleep. I seem to have exchanged one problem (morning migraines) for another problem (unpleasant sleep). Oh well. If I have to choose which problem to keep, it's the uncomfortable sleep (because migraines are the worst!!).

If I could give this product and their customer service a minus star review I would! This pillow is tiny, 3/4 the size of a standard pillow that you would buy at any store. A standard pillowcase doesn't fit. They are all too big. Their customer service is very unhelpful. The agent I spoke to advised me that they have a strict no return policy, but that if the product was smaller than the stated dimensions, it would be covered by their warranty. The pillow is more than an inch smaller, but I was told that that is to be expected because of the curvature of the pillow, and that I may have measured it incorrectly. (I submitted the photos as requested in the warranty form, so they could actually see that it was smaller.) They even helpfully stated that it's normal for the pillow be up to 2 inches smaller. If that's the case, and it's normal , acceptable and expected, why dont they put the actual expected size on the website, instead of misleading customers. And who decides that "up to 2 inches" (1/10th of the listed size!) is an acceptable margin of error. Do they make pillows that are 10% (2 inches) bigger, as that is an acceptable margin of error? Putting the incorrect dimensions aside, its a tiny, hard, incredibly uncomfortable pillow, that I wouldn't pay to purchase.

[This review was collected as part of a promotion.] I have been using Temperpedic neck pillows for over 12 years. I experienced significant and severe neck pain prior to trying your pillows. This required surgery. While this pain continues, once I discovered temperpedic, I was able to sleep at night. It was immediate relief. My first pillow lasted close to 10 years. I am on my second one. I remain so very grateful for discovering Temperpedic.

[This review was collected as part of a promotion.] Love this pillow beyond words. I've been a back sleeper for decades, but often end up on my side in the morning. I enjoy the new design for both, and only replaced my old one after giving it away. See ya in another 20 years!

I used the measurements listed and purchased two medium pillows. They are very well made, excellent quality but they are way too big for me and even for my husband. I also think they are too hard. My head barely sinks into the pillow. I would need to try a small to be able to fairly rate this product. I assume it would soften with time but it will always be the wrong size.

[This review was collected as part of a promotion.] I love this pillow, I am a petite woman who has been diagnosed with Osteo-arthritis and have struggled for a few years to find a pillow that holds its shape but isn't too high. This pillow is quite hard at first but I have been told after about 3-6 months it will be perfect. I have already seen a significant decrease in my neck pain!