I purchase this pillow cause I was having some slight neck pain in the mornings. While I was using it, the pain has gotten way worse (and has since gotten better since I switched back). Tempur-pedic would not exchange the pillow for another option. Compared to other similar companies (such as Tuft and Needle), this return policy is absolutely bogus. I strongly advise you try a different company -- you will have a much more reasonable return/exchange policy (I mean, come on. If Im going to spend over $100, shouldnt the company try and ensure its quality??) . DO NOT BUY!

[This review was collected as part of a promotion.] Pinched nerve in my shoulder/neck has been causing me problems for a few months, so thought I would try a My Pillow. It got worse. So, thought I would try a tempur-neck pillow since this has worked well for my wife for many years. A big difference. The tingling in my hand and associated arm/hand pain is slowing resolving, getting better each night. I'm now a big believer in tempur neck pillows for anyone with neck or shoulder pain issues.

I have been using Tempurpedic neck pillows for many years to help with C2 and C3 damage. It was time for a new one so I ordered. This new pillow is hard as a rock and increases my neck pain to the point where I wake up with not only extreme neck pain, but ALSO a headache that lasts until evening. This pillow is worthless to me, but a money grab for Tempurpedic.

[This review was collected as part of a promotion.] I bought the neck pillow because of pain in my neck and down my side. Since buying the neck pillow the pain has disappeared and I get the most peaceful sleep. This is recommended for all persons with this problem. This product is the best medicine. It is great. Have no regrets.

My neck and shoulder were bothering me. Bought this one instead of a cheaper version by a different company. After sleeping on it one night, my discomfort was half gone. After the second night 90% gone. After third night, completely gone. Excellent product that does what it promises to do. Well made. Only 4 stars because this pillow stinks. After first night, our whole bedroom smelled. I put the pillow out on the deck all day. Next night, odor was much less. Did same thing next day and each day thereafter. Each night the smell is less and less. A week of daily airing out should solve the problem--I hope. I'll put up with the residual odor to feel as well as I now do each morning. Great pillow. I'd buy it again.

First off, yes this pillow is harder than your average pillow, but it states it is medium firm. I can tell it is also softening with more use as tempurpedic does. It can take up to 3 weeks for it to soften up. It is amazing for my neck! I have been sleeping soooo good and i have no more neck pain at all! It's amazing. I think i did get too small of one (i went with small because i was worried a medium would be too big) but honestly i just put a thin pillow under it and that worked great and it sits at the perfect height now. Despite being a harder, more firm pillow, it is absolutely perfect for what i bought it for - which was neck pain. This is not an average pillow, and it's not meant to be. It's truly great for helping with neck pain

[This review was collected as part of a promotion.] This is our second Tempurpedic in six years, and we did some serious comparison shopping before we bought again. We upgraded from a Cloud Supreme Queen to a Cloud Supreme Breeze King, and we wanted to be sure we were truly getting the best deal for our money since the price tag with this upgrade was quite a bit higher. We tried the Serta iComfort models, and those ranged from too hard to too soft. Then we tried the new Beautyrest Black Ice, and that felt amazing, but the price tag and reviews - not so much. We even checked out a few of the popular name brand hybrid models as well as the ever popular Sleep Number, and we could quickly tell we simply weren't going to be happy with anything but another Tempurpedic. I'm an old war vet whose had cervical spine surgery and live in chronic pain from a number of injuries, and my husband is also a vet who isn't too much better off, so it simply wasn't worth the risk to get anything else when this brand has hands down the best track record on the market. Is is the perfect bed? No. I appreciate their attempt with the "Breeze" technology, but it hardly makes a difference with the mattress protector on, which is an absolute necessity for kids and pets. And honestly, the Beautyrest Black Ice blows them out of the water when it comes to this. That being said, we still sleep comfy and well enough all night long. Another thing that Tempurpedic needs to step up their game on is the ergo foundations. We ordered the Tenpur Up, which would've fit our storage bed - if we didn't mind an extra nine inches in height! There are slimmer profile options on the market that will work with our mattress, so there's really no excuse for something that bulky and high. Last but not least - the delivery. I could write a review alone just about that experience, but the bottom line is Tempurpedic lost track of our order and/or neglected to properly transmit information to the last mile provider, and I received my first bill before I got my mattress.

I received my pillow yesterday, but could not sleep on it. First of all, the pillow is really small. Second, its hard, did not fit into my neck (even tho I measured as per website instructions) and made my neck hurt, instead of the opposite. It is very frustrating that I cannot return this pillow, given that its actually hurting me!

[This review was collected as part of a promotion.] I purchased the Tempur-neck pillow and was thoroughly convinced that it would not help my headaches. Although the pillow is smaller than what I am used to, it cradles my head and neck in the perfect back or side sleeping position. I am no longer experiencing the side neck pain and headaches that would keep me up at night.

I have had several of these pillows over the past 10 years and recently ordered a new Small one. It is much taller and firmer than my old ones, and not at all comfortable. Instead of making my neck feel more comfortable, it actually makes my neck hurt more. I do not recommend this product at all - and Tempur-pedic does not allow you to return pillows. Be sure you want this before you order it!