[This review was collected as part of a promotion.] I have tried at least 10 different pillows, soft, firm, extra firm, different brands/shapes etc. and I continued to have neck and shoulder pain. Finally, ordered this pillow and slept better than I have in over a year. The support is excellent and the shape is perfect. I'm going to order another one.

I've always been a back sleeper but I recently had neck surgery and was really having difficulty finding a pillow that would support my neck properly. I tried soft pillows, fluffy pillows, hard pillows, expensive memory foam pillows and none would do the job properly. I finally purchased the TEMPUR- neck pillow and found that it provides the support under my neck perfectly while providing a sense of softness. I don't use any other pillows at all now!

[This review was collected as part of a promotion.] I have owned TEMPUR-Neck Pillows in the past. It was time to purchase a replacement so I did through the TEMPUR-PEDIC website. When the pillow arrived, I was shocked. Unfortunately, the new version of the pillow is a ridiculously small 20" wide. This product is totally inappropriate for a queen or king bed!

I have been a fan of the Tempur-Neck Pillow for over a decade. I am 6' tall with broad shoulders and am a side sleeper. For a decade, every few years I would buy a new QUEEN size LARGE Tempur-Neck Pillow (after 3-4 years, they get too soft and I needed a new one). This time when I went to order I see they redesigned it. First, they got rid of the QUEEN size. The QUEEN size from before was about the length of a normal pillow. Still too small for my king size bed, but better than the STANDARD size which should really be called CHILD. This new pillow is so small that when I roll over, I roll right off the pillow. Secondly and more importantly, the new formula is much softer and has far less support than even my 4 year old one. I called customer care and was told they redesigned it and that lots of people are complaining. I implore Tempurpedic to bring back the Original Tempur-Neck Pillow. Take a look at all of your bad reviews on this pillow. I'm not the only one asking. Rebrand this new neck pillow to a new name. It is nothing like the old one. Bring back the QUEEN size - this pillow is too small. This LARGE pillow is supposed to be for people with broad shoulders, but because it is so soft, my head seeps into it and I wake up with a neck ache.

[This review was collected as part of a promotion.] I have had neck pain and stiffness for years, thinking it was due to poor posture while sitting. But I woke up one morning with even worse pain than usual. I decided to try this neck pillow and was amazed at how my neck pain and stiffness disappeared within just a few nights of sleeping on this pillow. It is so supportive and comfortable. Highly recommend!

I have used the Tempur-pedic cervical pillow since it came out originally. I have always useD the medium profile, and I've loved how it is helped the herniated disc's in my neck. The pillows have always been described as firm. But in 2019 it appears you have changed the formula and made the pillow extra firm. The extra firm is just too hard and it was quite uncomfortable to sleep on and had a negative affect on the herniated disc's in my neck. I'm hoping that you will go back to the normal firm in the near future. I have several friends with neck issues and they feel the same, and we have tried to fine the older models. I love your product but I'm really hoping that you will go back to how these were originally made and felt for all these many years before 2019.

[This review was collected as part of a promotion.] Unfortunately this product did not work for me. I have used these pillows in the past and loved them, but they are no longer using 100% memory foam. The new pillows have a harder core that caused me neck pain. I thought I could return the pillow, but they do not refund pillows and I bought a 2 for one deal :(

[This review was collected as part of a promotion.] This neck pillow is very well made and conforms to your head while sleeping. It is very firm! It took some time to get used to it while sleeping on my side. That being said, this is definitely a quality pillow and Tempur-pedic is a quality brand.

[This review was collected as part of a promotion.] This pillow is sooo comfortable. You'll wake up feeling refreshed. But be careful, the bottom big cushion is not meant to rest your head on. Though it's tempting. You might be thinking, "well obviously, the directions don't show that's how you're supposed to use this." And you would be right. But you come home after a long day, and you go right to bed, and you're only focused on going to sleep, the second your head hits the pillow your eyes are closed, and next thing you know you have to get up. Then you have this weird neck pain all until the middle of the day because you used it wrong. BUT if you use it right, then, THEN, is this pillow amazing and comfortable. You'll wake up feeling refreshed. In all seriousness, if you use it the way the picture is displayed, you'll have no problem sleeping well. It's a great pillow, and I highly recommend

[This review was collected as part of a promotion.] This pillow was expensive and ordered to replace an older tempur neck pillow. Following the sizing guidelines I ordered a large size. The pillow was received in good shape, but proved to be extremely uncomfortable. It was too large and was very stiff - more so than my old pillow. I called to request an exchange, but was refused. I cannot use this pillow and am not happy with the poor customer service. I do not recommend this product or company.