I purchased a neck pillow using the sizing chart on the website which can be somewhat confusing. Even though the pillow is not cheap I decided to make the investment. When I received it, I knew it was too thick even before I removed the packaging. These pillows are not returnable under any circumstances. So I tried to make it work only to suffer intense neck pain as a result. I called customer service to see if it was possible for me to pay for smaller pillow at the bundling offer which is now offered since I am winding up with 2 pillows anyway. The customer service supervisor refused to assist me at all and and gave me only 2 options: Buy a second properly sized pillow at the new higher price and throw the the first one away at my loss or bring my business some where else. I like their products and will be needing 3 new mattresses in the near future but not after this. (BUYER BEWARE)

[This review was collected as part of a promotion.] I wanted to try the pillows before making a bigger investment (in my case, a mattress topper). I did not know what size to get so I bought a small and medium. I did not have any issues initially, but started having neck pain after a few days. I switched to the medium pillow, and the same thing happened. I would recommend people talk to customer service to see what may work for them.

I was having trouble with neck and shoulder pain from side sleeping, and switching to this pillow has made a huge difference. My neck is supported and my body doesn't crumple in on my shoulder like on a regular pillow when I side sleep. The pillow is firm and rather small, but it does a good job. I definitely would recommend this.

Was so excited about this pillow until it started giving me more neck and shoulder pains. I realized this pillow wasn't big enough for my size. I'm 6'1 with wide shoulders and I bought the Large size. And pillows are non returnable according to the policy

I bought 2 of these after reading so many positive reviews. First of all they are very small which is fine just keep in mind it drowns in a regular pillow case. These pillows kill my neck. I wake up all night and my neck hurts so bad I can hardly turn my head. I've turned it every direction and it doesn't help. I gave the second one to my 20 year old son and he can't sleep with it either. I would like to try a different model but scared now as these are spendy.

[This review was collected as part of a promotion.] The pillow is great except I think the profile is too shallow. I measured my neck to shoulder and picked the pillow they said would fit for me for a side sleeper but it's still too shallow for me and ends up hurting my shoulder. I have to put another thin pillow under it every night to make it the right height. Otherwise I like it a lot. Just wish it were taller to accommodate my shoulder width.

I saved to by these pillows for me and my wife. We both Slept with them for two weeks then put it away. It is not soft enough and holds your head up. I bought a large for me and a medium for my wife and she has the same problem. We used the guidelines given before ordering the "right size" as recommended by their website. Wish I had my money back.

Like two hands gently support your neck. But with a softer touch. I have had one of these pillows for years and was recently parted from my pillow. I had to get another one as I immediately noticed the difference it meant to my neck and consequently the rest of my day. No pain and stiffness with this pillow supporting you.

[This review was collected as part of a promotion.] Bought two; one to replace an old one that my wife has had for many years and the other one for my mother in law. After we received them, we noticed how the old pillow has gone through wear and tear through out all this years. Everyone slept on their new pillows and I ended with the old pillow. I had a good night sleep and now I want a new pillow so that I can have a great night sleep.

I bought a version of the TEMPUR-Neck pillow in 2004, and I have used it every night I sleep at home since. It has followed me through college, cross country moves, transatlantic moves, marriage and more. I don't think about it much, but it has been comfortable and reliable the entire time. I bought one for my wife earlier this month, and it doesn't look that different from the one I bought almost 20 years ago -- mine is very slightly flatter, but still springy and comfortable. Considering how little wear-and-tear it is showing, I think it might last another 20 years.