I am a side sleeper. I like taller, firmer pillows, with good support so I thought this one would be a good fit. I measured myself according to the size chart, and my shoulder measurement was 7"-- so, side sleeper above 6", so I got the large. I received the package and lay down briefly on the pillow with the pillow still in the plastic packaging. I could tell it wasn't going to work, and wrote the company to inquire about a return because I hadn't opened the pillow packaging. They denied the request, citing they "are a zero waste company" (hard to understand given the pillow arrives wrapped in plastic). So even though I measured correctly and according to their chart I ordered the right size, the pillow was not a good fit and now I'm stuck with a very expensive pillow I really don't like. I would not recommend ordering online unless you have tried and sized the pillow first in person. Now to review the pillow: For me sleeping on my side, the large bulge hits my jaw while the top of my head hits the depression in the pillow. This torques my head much further out of alignment than a regular pillow would, making my head cock to one side. The foam is firm enough that the large bulge doesn't collapse sufficiently to allow comfortable side sleeping posture. I'm a large male and have a regular size head for my body, so it's not like I have a tiny light head that can't push the foam down. Look at the profile of the pillow and imagine how that would be a good side sleeper support--the top of your head is going to tip down and push your head/spine out of alignment. Maybe you're a back sleeper, which is what this pillow is really meant for. How is your shoulder broadness going to predict the height of the large bulge that's going to work for your anatomy? That's more a factor of your neck length and how far forward you like your head to be while you sleep. Try this pillow in person first. Do not order from the website.

[This review was collected as part of a promotion.] I gave it a good three months and my neck is worse off. I'm switching back to my old pillow because, after 1 night back, it already feels better. I think I just need something firmer. Other experiences may vary.

Why am I writing a review for a pillow? Because I feel cheated by Tempurpedic. My recent customer experience with them has been extremely disappointing. Yes, I bought this neck pillow and despite carefully measuring to their guidelines, the pillow turned out to be nothing like what I expected. It fails to provide adequate support for my neck and shoulders, making it extremely uncomfortable to use. It's really small and the firmness of the pillow is another major issue for me. It feels incredibly firm, almost like laying my head on a brick. What truly heightened my disappointment was Tempurpedic's customer service and return policy. When I contacted them about my concerns and discomfort with the pillow, I was told that it couldn't be returned or exchanged. I wish they would have made it way more obvious that was the case with pillows before I bought it, otherwise, I would have thought about it twice before paying so much money for this pillow. Is the return policy on their page? YES IT IS. Did I see it? NO I DIDN'T...but...does anyone???? The reason given, as relayed by their "highest" customer service representative, was baffling-something about recycling concerns, which seems arbitrary and inconsistent given that they can recycle a giant mattress but not a small pillow...that comes with a removable AND washable cover....so so strange... This experience has left me feeling undervalued and cheated as a customer. It's evident that Tempurpedic's priority lies more in maintaining their policies, than ensuring customer satisfaction. Their response to my concerns reflects a lack of commitment to their customers' well-being and a high commitment to absurd pillow policy. I am now out a high amount of money, but Tempurpedic continues without a care in the world about my issues...why would they? I already paid them. I truly am deeply disappointed with both the Tempurpedic neck pillow and their customer service. I regret it so so much...I would advise against purchasing this product and would caution others against doing so unless they are certain it will meet their expectations. Tempurpedic's unwillingness to accommodate a dissatisfied customer like myself has tarnished my impression of their brand and has ensured that I will never purchase a single product from them ever again.

[This review was collected as part of a promotion.] I use Tempur-neck pillows for 20 years, this is my third one for me plus I bought two for my family, I love it, my neck pain gone, sleep much better, I even travel with this pillow every where, I can't sleep on regular pillow, I use a small size, I wish to have the same comfortable under my hips and lower back because I have a pain, thank you so much for your products, Irina

[This review was collected as part of a promotion.] I ruptured L4 and L5 I my back in 93. I had surgery on C7 in my neck in 97. I immediately had headaches everyday. The Tempur-pedic neck pillow cured my headache problem and the Tempur-pedic mattress allowed me to have a good nights sleep. It literally saved my life. I have purchased about nine of these pillows over the years. Not as firm as the previous one I purchased. I prefer it to be a bit more firm because it gets less firm over time.

I've owned a Tempur-Pedic classic neck pillow for years - absolutely love it. But, it was showing its age so I bought this new neck pillow. Dear God, it's horrible. It has two major problems: 1) Length - there isn't any. It's quite a few inches shorter than the classic neck pillow. 2) Hardness - not nearly the give one would expect. Quality just isn't there. Waste of money.

I bought a few of these around 2007 and they have been my favorite pillows of all time. Your head sinks in and is perfectly supported. This new one is nothing at all like the old ones. It is way too firm - your head doesn't sink in at all. I got really bad neck pain after one night with this. It feels really not all like the classic Tempur material and more like a generic off-brand firm memory foam. I'm extremely disappointed, but very thankful the original three pillows are just as good as the day I bought them!

[This review was collected as part of a promotion.] I have an issue with my neck that has been treated by a chiropractor for months. He suggested I get a new pillow but didn't (wouldn't) give me a recommendation. I chose this pillow because of a referral from a dear friend and I am truly seeing improvement. I am a side sleeper but it also works well when I sleep on my back. I would recommend this.

[This review was collected as part of a promotion.] Great pillow. If you don't use it for your head it's awesome for support on your legs if you sleep in weird angles or even your arms! Also you can wash the top cover to the pillow and it didn't shrink

[This review was collected as part of a promotion.] I absolutely love my tempurpedic pillow and cannot sleep with anything else. I have neck pain if I use another pillow, due to arthritis which bothered me for years. The temperpedic makes such a difference in my quality of life!! I bought when it was buy one get one at half price. My workmate was having neck issues so I gave one to her. She could not thank me enough and loves her pillow too! Best pillow ever!!!