[This review was collected as part of a promotion.] I bought the neck pillow because of pain in my neck and down my side. Since buying the neck pillow the pain has disappeared and I get the most peaceful sleep. This is recommended for all persons with this problem. This product is the best medicine. It is great. Have no regrets.

[This review was collected as part of a promotion.] I've dealt with neck pain off and on from an old injury. Having the right pillow is important to me. I've tried several types and brands of pillows with little success. Even the pillow that guaranteed "the best night's sleep in the whole wide world" didn't work. Finally I tried the TEMPUR-Neck pillow and couldn't be happier. I get a quality sleep with no neck pain. It's not a fluffy soft pillow, but that's not what I was looking for or needed. The pillow's foam is heavier and more dense. It forms to the curve of your neck then doesn't go flat over night so it keeps your head, neck, and shoulders in proper alignment. It's working great for me!

My first pillow was a dream. When it lost the firmness I needed, of course I replaced it with another. Upon opening the box I noticed a very strong odor. I could not sleep on it. I left it uncovered, I put it outside, and in the sun. It is not as strong, but the odor is still there. I have double sealed it in 2 plastic bags to be able to use it. Also, it is too short. Sometimes I roll over and off the edge. The missing 4" matter to me. You offered a replacement pillow, but I decided not to bother. I like the firmness, and once I find another as firm, I'll buy it.

This pillow is amazing. I have had it for several years and it's time for a new one. I just want to respond to a few of the people that have given poor ratings. First, if it holds your head low when you're sleeping on your side, then you got the wrong size. If you have the proper size it holds your head perfectly in line with your spine. For those that said it works great for a while, you have to realize that it needs replaced just like any other pillow! The material does break down over time and not support as well. Finally, this pillow is most comfortable when used with the Tempur-Pedic bed. I have the bed and the pillow and get AMAZING sleep. Love Tempur Pedic products- I will never buy anything else!

I bought a couple of tempur neck pillows several years ago. My family loves them so I purchased another one recently. This one is definitely not the same memory foam as before. My previous pillows are soft but this one is rock hard. Can't sleep on it and can't return it. Very disappointed.

I'm super disappointed with this new version of their neck pillow. Material is different and hard. I bought the large and it was way too tall. Then I bought the small and it's super uncomfortable and made my neck sore, I woke up in the middle of the night and switched to my old pillow. This pillow is also not long enough in length. Maybe if they get enough bad reviews, they will bring back the original version. Don't waste your money until then.

I was given this pillow as a courtesy product when I purchased a tempur pedic mattress more than 10 years ago. The pillow has lasted that long, but has finally worn down. So, I am replacing it. The contour version gives excellent support for sleeping on both your side and back.

I found the medium/extra-firm at Home Goods and decided to try it since I have yet to find the perfect pillow as a side sleeper. The first night I tried it, my neck burned with pain, so I flipped it around to the short side. At that point, I actually slept. The issue with the tall side is that the slope is too long, putting too much pressure on the neck. The neck needs to rest where the pillow supports head weight. That said, the long slope now supports the top of my head, and the valley creates a nice little cradle with less pressure on the ears, which is quite nice. The short side doesn't quite fill the shoulder gap, but it works for now. If the curvature was more balanced, it just might work well for me.

[This review was collected as part of a promotion.] I used a similar model for the past 11 years and just swapped it out for a new one. I definitely recommend it for anyone looking for a firm-yet-comfortable pillow. I'm a few months in and I'm loving it.

[This review was collected as part of a promotion.] I have herniated neck disc, I got this pillow from my sister as a gift probably 7 to 8 years, I sleep like baby and next day i am fully recharged, so this time i got an other one to alternate so that the other can rest anyway i am so happy with this pillow and i would definitely recommend to people suffering from not getting comfortable sleep, just try it ,every penny is worthy