Purchased two of these pillows knowing that they were not returnable for any reason but trusting that we would love them as much as we've loved our Tempur-Pedic mattress. We found them to be very hard and uncomfortable. Had high hopes for relief from neck pain for one of us and an anti-snoring effect for the other. Helped with neither issue. So sorry that we didn't choose pillows from a company with a higher regard for the satisfaction of their customers, offering a trial period and return option if needed. We rarely give negative reviews but, when asked for our rating, decided to share our honest opinion.

I am a side sleeper. I like taller, firmer pillows, with good support so I thought this one would be a good fit. I measured myself according to the size chart, and my shoulder measurement was 7"-- so, side sleeper above 6", so I got the large. I received the package and lay down briefly on the pillow with the pillow still in the plastic packaging. I could tell it wasn't going to work, and wrote the company to inquire about a return because I hadn't opened the pillow packaging. They denied the request, citing they "are a zero waste company" (hard to understand given the pillow arrives wrapped in plastic). So even though I measured correctly and according to their chart I ordered the right size, the pillow was not a good fit and now I'm stuck with a very expensive pillow I really don't like. I would not recommend ordering online unless you have tried and sized the pillow first in person. Now to review the pillow: For me sleeping on my side, the large bulge hits my jaw while the top of my head hits the depression in the pillow. This torques my head much further out of alignment than a regular pillow would, making my head cock to one side. The foam is firm enough that the large bulge doesn't collapse sufficiently to allow comfortable side sleeping posture. I'm a large male and have a regular size head for my body, so it's not like I have a tiny light head that can't push the foam down. Look at the profile of the pillow and imagine how that would be a good side sleeper support--the top of your head is going to tip down and push your head/spine out of alignment. Maybe you're a back sleeper, which is what this pillow is really meant for. How is your shoulder broadness going to predict the height of the large bulge that's going to work for your anatomy? That's more a factor of your neck length and how far forward you like your head to be while you sleep. Try this pillow in person first. Do not order from the website.

Putting your head down on a pillow is one of the last things you look forward to at the end of the day. The Tempur-neck pillow supports my neck perfectly. I orientate the pillow with the larger curve under my neck, that keeps the spine in alignment. I only use the one Tempur-Neck pillow. I sleep both on my side and back. I wake up with no "pain in the neck"

My boyfriend bought this pillow around 5 years ago. I tried his and LOVED it! I have chronic neck pain/tension, and it was the only pillow I've tried that I've been happy with and offered enough support. I bought one of my own last year. However, the one I bought feels COMPLETELY different than the one my boyfriend has, despite us both buying the same one directly from Tempurpedic. The one I have is extremely hard and uncomfortable. We even tried methods to "soften" it but nothing helped. To this day, I haven't even used the one I bought even once. Very disappointing as I spent so much money investing in this product; but it appears they have changed their product/formulation for this pillow.

I saw some of the reviews were negative for this product, but its probably because they don't NEED it. I have issues with vertigo, which of course is affected by my neck. When I first started this issue, and went to numerous doctors and test, one of them recommended this pillow. This has helped me sleep better and reduce the issues with vertigo. I started getting light headed again, and I realized I needed a new pillow. Sure enough, got my new pillow, and feeling better. Please note this doesn't cure VERTIGO, I don't think nothing does, but it sure does help if lightheaded incidents and dizzies spells. We are all different and have different issues, I am just happy to be able to rest better thanks to this pillow.

I would only recommend this to back sleepers. We ordered two neck pillows along with our mattress, I don't know what my husband was thinking because I am a stomach sleeper. This absolutely doesn't work on your stomach, you feel like you are choking yourself. It is also too low for sleeping on your side. Basically if you get this pillow you are stuck sleeping on your back. I only use this when I'm taking a nap and don't mind sleeping on my back for an hour. It is very comfortable it doesn't give you a sore spot on the back of your head and it keeps your neck nice and straight, but if you don't like being stuck on your back don't fool yourself.

[This review was collected as part of a promotion.] I put this pillow on top of my regular pillow. This gives me a lot of support and makes me feel higher up. The Tempur pedic pillow supports my neck perfectly, and ever since I started using it, especially this way, my neck and shoulder pain have diminished! I truly noticed how great this was when I went on vacation without the pillow. Using other pillows made me appreciate the Tempur pedic pillow I had at home even more! I would not use it for a guest bedroom simply because it is customized based on height... I like the support that this pillow offers and I'm very happy with my purchase. It appears to be lasting and quite well and made from quality material.

[This review was collected as part of a promotion.] I'm a side sleeper with chronic neck pain and have tried dozens of different pillows. This pillow is the best I have used. I have been using it for a few years and just bought a second one. The new pillow is noticeably firmer than my old one. Overall, it provides comfortable and firm support and I have not had any issue with it sleeping hot. Be sure to follow the measurement guidance to get the right size for you. I have to travel with this if I want to get a good night's sleep and do not want severe neck pain the next day because no other pillow compares to the tempur-pedic neck pillow.

I bought this pillow after using my moms original neck pillow which I absolutely loved. I found this pillow much bigger and a lot harder. I bought the medium and found it actually hurt my neck instead of relieving it. Unfortunately I couldn't exchange it which is bummer since I paid a lot of money for a pillow I can't use. For now I guess it's a knee pillow.

I love this neck pillow, but did NOT know they changed the size availability... I have a queen size bed and ordered queen size sheets... the neck pillow only comes in standard size now... the measurements are not obvious on line... I have had queen size neck pillows in the past and now I have postage stamp pillows on my queen bed. Since there is NO customer service these days the company has basically said too bad should have read the fine print.