Previously loyal customers, my wife and I decided to buy new neck pillows, but found that they were way more firm than they used to be. I called to make an exchange, but was completely shot down. We even left one pillow completely unopened until we were sure we were satisfied with the product. I was told by two levels of customer service representatives that they do not accept exchanges or returns for any reason (even for the unopened item). Tempur-Pedic has lost me as a customer for life. *Just for fun, look up their CEO's salary and net worth.

For such an expensive item and well regarded company the return policy is terrible - won't accept returns even on unopened items. I ordered a large tempur pedic pillow because I have a medium size one that is dwarfed by my king size bed. The large is not nearly as "large" as other king size pillows (not enough of a difference from the medium size to be worth it). Tried to return (purposely left unopened for this reason) but they will not take back and just sent me standard text from the website.

Changed the entire product. I replaced my neck pillow I had for years, and the quality of the pillow received doesn't support my neck, it is worse than I ever imagined. So I am using my "old" original neck pillow from years ago, still to this day! So disappointed in the products that I am looking elsewhere for a neck pillow. They say it is firm but it is quite the opposite and will not be coming back.

[This review was collected as part of a promotion.] I really like this pillow. It definitely took some time to break in, maybe a week or so but since Then it's been a dream. I've gone back to my old cheap pillow here and there and I woke up with neck pain again. I would definitely buy again.

Terrible! I tried to go buy in store but nobody sells them. I bought online x2 for my husband. It hurts his neck so bad he can't use it. Tried to return it and they said no. No returns. No refunds. Terrible business model. Buy somewhere you can return if it doesn't work. This company is too arrogant.

I love my Tempur Pedic neck pillow. It literally goes with me everywhere, from all over the USA to London and even Muscat Oman in the Middle East. I've owned my pillows for 10 years, the only time I don't sleep with it, is when I'm backpacking in the Rocky Mountains, but you can bet it's locked up safe and sound in my truck parked at the head trail. Like I said, "have pillow, will travel." Simply the very best!

[This review was collected as part of a promotion.] I bought neck pillow a month ago and it is awesome. My husband has back problem so i was serching new pillow. After 2-3 days he said he slep so well without pain. I dont have back problem but i am side sleeper it is so comfortable i dont need to fold my arm over the pillow.

You might as well sleep on a rock. I can't believe they are getting away with selling this garbage. Don't waste your money. Completely worthless and no returns. I'm so disappointed. There is no way anyone could sleep on this especially if you have neck problems.

I was in a car accident many years ago and the pain that was left on my neck is still comes and go, which requires me to get a massage every 3-4 weeks to relieve stiffness or tightness in my neck. I have tried so many pillows and Tempur-neck pillow is the only one I kept. This is the only pillow that actually give you neck support. It was a little hard at first but it will get softer as you use it. Save your time and money, don't shop around for a better one because there is none. I still do get my massages though :) but not as often anymore.

I've had a Tempurpedic pillow since 2014. I recently replaced it with a new model of the same pillow and it is very different. The old pillow was supple and confirmed to my head and neck. The new one is stiff and feels cheap. The old one felt like the top layer of a the Tempurpedic mattress and the new one felt like the bottom of the mattress. Incorporating the better foam either as a top layer or as the overall material would significantly improve the comfort of the pillow.