[This review was collected as part of a promotion.] I was having really bad neck pain for about a month (I couldn't even turn my head because it was so painful). Once I started using this pillow, my neck pain was gone within 2-3 days. I haven't had any neck pain since! I even went to chiropractors and that didn't help, so thankful I found this pillow.

I placed an order for two Tempur Pedic Neck Pillows following my mother's cancer diagnosis in May 2017. My sister and I were under a lot of stress and we had never invested in proper pillows. Her birthday was in May, so this seemed like the perfect present for her and the perfect gift for me. I purchased both pillows and unpacked mine to test it out. There was a horrid chemical smell that I put up with for a couple of weeks hoping it would dissipate. My sister is allergic and asthmatic so I decided that I couldn't subject her to these odors. I first contacted TP a few weeks following my purchase and was advised that 30 days following use, if the smell didn't go away, I could return the pillows for a full refund. The smell persisted, so I called TP to requested shipping labels at the beginning of June. I was assured the labels would be emailed to me. I waited a week and nothing. So I called back again and once again requested shipping labels. The reps were professional and apologetic and said they would issue the shipping labels and that sometimes these issues occurred (hint hint, not the first time they'd encountered these "delays"). Once again I waited a few weeks, got distracted, forgot until I once again remembered that I still hadn't received a single shipping label. I called back 2-3 more times (I've since lost count) before I finally received a shipping label. I shipped back the first pillow I'd tested out and after another call back to inquire about my refund I finally received one. Next, I prepared to deal with the second, unopened pillow that had been intended for my sister. Once again I emailed a rep who had given me her direct email address and after a few back and forth messages, I received the second shipping label (by now late September - and mind you, I had placed my initial order in MAY!!!). I immediately shipped out the second pillow and to this day, am still awaiting a refund for this pillow. I have called TP 3x since shipping this second pillow back, and each time the reps have insisted I would receive a refund. The latest rep actually had me provide a tracking number in order to verify my shipment. Only then did she appear to "process my refund" after verifying that the pillow had been returned to them. Question is, for someone who has been so diligent about staying on top of this, I have still only been credited back 50% of what I am owed. This whole ordeal has lasted 6 months. I am still waiting for this credit and have had to call numerous times to get things moving/processed/etc. Tempur Pedic's behavior on this matter has been nothing short of fraudulent and I hope that everyone who considers placing an order reads my review and decides to avoid buying anything from them. Given the circumstances under which I first made this purchase, this has been by far the worst online shopping experience I have ever endured.

If I could give this pillow a zero I would. I used this pillow for night and woke up with HORRIBLE upper neck and back pain that lasted over a week! This pillow is meant to help with alignment and did completely the opposite. I called customer service and they said that they would not be able to do anything about, no refunds or returns. I am extremely disappointed and will never order from the company again nor recommend the company to anyone. The sad part is, this is the most I have ever spent on ONE pillow and it did the opposite of what it claims to do. Please do not purchase this pillow if your are in the midst of deciding to purchase one.

This causes head and neck pain within one or two uses. The contour shape might be a good idea, but the pillow would work better if it were fatter and softer to prevent pain. I imagine that a fatter pillow wasn't aesthetically pleasing nor practical with foam when they were designing these. I suggest trying Tempur's other, softer pillows with the traditional shape or another brand of foam pillow altogether. I am a side sleeper and have been using a cheap, thin, doubled-over pillow for years with the folded edge stuffed under my neck. I thought this pillow could accomplish something similar with less fuss. Didn't happen.

[This review was collected as part of a promotion.] Initially the neck pillow was a little too firm for my liking and did get a headache the following day. I was hesitant to try it out again, but when I did, it was was wonderful and have been using it since. I have been using it for about a month now.

Bought two of these long ago (20 years or more, seriously,) when there was only one size (small.) Bought a medium one maybe a year ago - size is better, but foam was less dense and "cushiony" feeling. The size is better but not the foam. Bought two more approx 2 weeks ago - medium size - foam is much, much less dense. Feel is too "airy," not as supportive and cushiony.

[This review was collected as part of a promotion.] I really enjoy having these pillows. I'm thankful I made the upgrade. The one issue I have is a slight hyperflexion when laying on your back. I'm predominantly a side sleeper so it's not a big deal just noteworthy

I purchased my first 2 pillows 10 years ago. I've traveled the world & walked through many airports carrying my pillow. (It came in it's own carrying case.) I will never sleep on any other pillow. I use to suffer terrible neck & shoulders pain throughout the day & while trying to sleep at night. Not anymore, not since my first purchase 10 years ago. My husband also sleeps one one every night.

[This review was collected as part of a promotion.] I have been sleeping on Tempur-Neck Pillows for the past 6 years. Over the years I have tried many other types pillows before finally landing on the Tempur-Neck pillow. In my opinion none are as supportive, or as comfortable as the original neck pillow by Tempur-Pedic. With other types of pillows I would wake with neck, shoulder, and sometimes back pain, but when using the Tempur-Neck pillow I wake feeling refreshed. I need that curved bolster to support my neck. Body heat causes the memory foam bolster to mold so that it cradles the neck. I sleep on both my back and side throughout the night and find the neck pillow works well in both positions. I recently took advantage of the buy-one-get-one promotion and purchased two new Tempur-Neck pillows. Having an extra pillow provides the option of switching pillows if the memory foam gets too warm during the night. When my purchase arrived I was pleased to find that the memory foam is still quite firm and has not changed. I was tempted to buy the neck pillow with cooling technology but a call to sales confirmed that the original neck pillow is firmer so I bought the original, firmer neck pillows. Suggestions: 1) It would be nice if the neck pillow was longer (24 inches instead of 20 inches) as this would allow more room for movement when switching sleep positions; and the longer size would better fit the width of any size bed. 2) In my opinion, Tempur-Pedic should offer 100% cotton percale pillowcases in an envelope style to fit the neck pillows as pillowcases for this size pillow are very hard to find. All pillows need a slip cover in addition to the zippered cover that comes on the pillow.

[This review was collected as part of a promotion.] These pillows are comfortable and definitely help relieve neck pain when lying on my side, but they are not firm enough for sleeping on my back. I'm also a stomach sleeper though and they're perfect for that!