[This review was collected as part of a promotion.] It is an expensive pillow that is helping our neck and back, but there is a breaking in period. It is not a comfortable pillow to start so that is very tough to get used to. I know it will get better iver time because our last pillow was so comfy but I cannot remember how long it took to break in. It is so stiff and hard but we do feel better overall. Mixed feelings

[This review was collected as part of a promotion.] I bought two of them during the bogo event last year and had been slept on them ever since! It released my neck pain from working in front of computers during day time. I also like the material of the cover. Overall I'm very satisfied with the purchase.

I've had this pillow for a little over 2 years now and it's still in great shape. My doctor recommended it because of the issues I've had with vertigo. It's helped me so much that I make sure I save room for it in my suitcase whenever I travel. I would definitely recommend it!

[This review was collected as part of a promotion.] I purchased the Tempur-neck pillow and was thoroughly convinced that it would not help my headaches. Although the pillow is smaller than what I am used to, it cradles my head and neck in the perfect back or side sleeping position. I am no longer experiencing the side neck pain and headaches that would keep me up at night.

I bought tempurpedic neck pillows 15 years ago and LOVED them. They lasted, well, 15 years! I immediately sought to replace them but the formulation has changed. The new versions are much firmer and denser and less comfortable. I want my old pillows back!

This pillow definitely has helped my neck pain and overall frustration with finding a comfortable position. It's also a very cool pillow from my experience. As the headline says... the only thing I have bad to say is that they don't make or sell a pillow case for this. I hope this see this and make it because using a standard pillow case is annoying and ruins the experience.

If purchasing the 3.5 inch, you should know that the length of that pillow would properly fit a child's bed but not an adult's. These are not returnable or exchangeable so please be careful before purchasing a $100+ pillow online. The height is perfect for my neck but as I toss and turn at night, my head falls off the pillow because it is so small. The website gives the measurements for the height of the neck but not the length. The quality of the pillow is great but there is information lacking on the website to be able to properly shop online for a non-exchangeable product.

[This review was collected as part of a promotion.] Be careful, you cannot return these pillows. We spoke to one of their customer service reps and based on my height he recommend the medium height (they come in 3 height sizes) But it was to low for me, so I ended up paying almost $100 for a pillow I cannot use. These pillows are very comfortable and good quality, but just make sure you order the correct size.

[This review was collected as part of a promotion.] I ordered the small neck pillow and should have checked the measurements. It is definitely small. Maybe a bigger size would work better but they are kind of expensive and can't be returned for good reason so I don't know if I'll try again.

I ordered this and I'm stuck with it. Yes it's supportive but unlike past Tempurpedic pillows I've owned (which I'd say were medium to firm, this one is EXTRA FIRM and NOT NEARLY as responsive. Feels like a rock. Unless I got a bad one, please tag this item as extra firm as the current label is medium and when you can't try before you buy, you're stuck with a rock under your head. Thank you.