[This review was collected as part of a promotion.] The first week was honestly a hard adjustment. I knew I had neck/shoulders aches but that first week of trying to adjust caused me to have some pretty bad aches. I had to constantly massage the knots out until I was able to sleep without any issues. But, the aches have not reoccurred at all since then! Also, I likely misunderstood the sizing because when I ordered a small (thinking the measurements had to do with the shoulder lengths, not size of the bed they'd be on), I got pillows that were so small, even our kids twin bed pillowcases are too big for them. & they look so tiny on our CA king. Because of that, I'm looking at other pillow options.

[This review was collected as part of a promotion.] I've had this pillow previously, years ago. I just repurchased and am disappointed that it has changed from what it used to be. This pillow is way too firm. I could only sleep on it 2 nights and now have extreme headaches from using it.

[This review was collected as part of a promotion.] My review after using 1 full month: I've tried many different "Neck Pillows" over the years and finally found the End-All! This pillow offers great support and I'm finally getting a good nights sleep. Even better, I'm not waking up with a stiff, sore neck.

[This review was collected as part of a promotion.] I have had neck and shoulder pain most of my life. This pillow allows me to fully relax those muscles with great support from the pillow. I like having the option of small or large sides to sleep on. Completely comfortable and I'm virtually pain-free!

After many years of using my first neck contour pillow, I ordered a new one. It was much firmer than my previous one and irritated my neck. Strong smell from the pillow despite washing the cover and allowing it to air out. I wish the return policy were different as I have liked this product in the past.

[This review was collected as part of a promotion.] We've used tempurpedic neck pillows for decades. This was awful. Neck hurt after an hour. We tried to "break it in" to no avail. That you can't return pillows like every other company is a travesty. Very poor customer service.

[This review was collected as part of a promotion.] I have a bad back. I've been sleeping with a Tempurpedic pillow for about 20 years. BUT - I have always needed something (usually an old pillow) under it to give me the proper height, as I am a side sleeper. The thicker Tempurpedic pillow has been a godsend. I only need one pillow now. And as proof of its ability to retain its shape, I stuffed it (and I do mean STUFFED) into my suitcase and took it with me for a 12 day trip to the Mediterranean. It suffered nothing at all by being smushed for two twelve hour flights. I am sleeping better than ever now.

[This review was collected as part of a promotion.] We bought a medium size at first, but realized that this is too small for my husband. He is skinny, but tall (6'2 and 180 lbs). It's not easy to fit you if you are a side sleeper. Then we bought two large sizes, but it turns out the size is the same (only slightly thicker). But we can't return the pillows. Now we have two extra pillows at home... This is not a cheap product, wish the return policy could be more friendly.

I used to have a tempur-pedic pillow years ago. I had it for more than 10 years which is the only reason I ever got rid of it. At the time I didn't have chronic pain or discomfort so I didn't buy another one. Now, I do have chronic shoulder and neck pain. After our current pillow seemed to be making things worse, I decided to invest again in Tempur-pedic. I bought two, one for me and one for my husband. Unfortunately I am disappointed in my purchase. These pillows are nonrefundable and my neck/shoulder pain has not improved since switching. My husband isn't a fan of his either. The product isn't as good quality as it was in the past. I should've researched the return policy prior to purchase.

The Tempur pillow helped resolve serious neck pain & generally reduced tossing & turning at night. You may wish to consider the smaller profile pillow than recommended for your size if you are combining with a wedge or other item (eg after surgery or remaining upright for other reasons).