[This review was collected as part of a promotion.] I have had Tempur products in the past and this feels like it was made by a different company with no quality standard. It is stiff and small and I'll never use it. I asked the company for a refund or exchange and they don't do it on pillows.

[This review was collected as part of a promotion.] This is by far the worst pillow I have ever tried. I bought this because I was having neck problems and this pillow made it so much worse. Contacting customer service will get you nowhere. They will not help you, offer you a refund, or even a different type of pillow. They will literally ignore you and you are out $120+ on a subpar product. RUN from this company!

[This review was collected as part of a promotion.] I was somewhat skeptical of this pillow when it first arrived.....I thought for sure I would not cozy up to this pillow (no pun intended) I tried for a few hours every night to see if in fact could help my sore neck. Now I can say for sure it is my go to pillow for proper neck position while sleeping. I will admit it is a hard pillow to get use to but hang in there and you will see the benefits. Beside the draw back that it is not returnable sort of keeps you in the game. I also have a tempur-pedic mattress so I do know the quality of their products!!

[This review was collected as part of a promotion.] I was disappointed with the pillow when I compared it to my old one. I loved my old one and used it much longer than I probably should have, and finally decided I wanted to replace it. The new pillow is much harder than my old one but I had that one so long, (15 years) that I don't remember if it was hard in the beginning and got softer with time. for that reason, I am willing to give it a try for longer to see if it will soften up. The other feature I don't like is that the new pillow is narrower than my old one was, so when my head is properly positioned it is almost to the top edge of the pillow and doesn't feel the same. All things considered at this point I don't like it as well as my old one, but I will give it time yet to determine whether it is a good product.

Terrible, sharp smell and too hard. Left in dryer on no-neat tumble for 2 days and in direct sun for 2 more days with no improvement. After 1 week, finally tried it and the overwhelming stench and over-firmness gave me a headache and neck pain. I have several such pillows purchased a few years ago, and they were excellent. What happened? Even 1-star too generous, but that is the low-end of the scale.

[This review was collected as part of a promotion.] Tried for a week. Way too hard and inflexible. Also larger bump too high. I did the measurements guide before ordering. Went back to my old temperpedic neck pillow. I ordered new as have had old one for quite awhile and thought it should be replaced

[This review was collected as part of a promotion.] I tend to wobble about a bit while I sleep, and this pillow works perfectly whether I'm sleeping on my side or back. I've even noticed that I am not moving as much in my sleep after switching to this pillow! I will definitely be sticking with it for good.

I lived with headaches until I found this pillow. It is the only pillow I can use. I've been using it for over 2 decades now! When one wears down eventually, I buy another one. I simply won't use anything else. I've tried a few imitations also (same style, different company), and they didn't compare. The TempurPedic medium neck pillow has changed my life! No more headaches.

[This review was collected as part of a promotion.] We love Tempur-Pedic's products, from mattresses to pillows. We recently purchased another couple of neck pillows, we've been very satisfied with them. If you dislike firm pillows, this is not for you. These neck pillows are very supportive, no more neck pain or backaches.

[This review was collected as part of a promotion.] I love this pillow. As soon as I lay my down within 10 mins I'm sleeping. However that being said I think I should have ordered the smaller one since it seems I only use a half of the pillow instead the whole thing. I was skeptical at first but since I've been sleeping on it, I sleep better than I ever had with any other pillow that I had. If your a stomach or back sleeper I don't think I would buy this but since I sleep on my side 95% of the time it suits me.