This pillow felt like sleeping on the arm of a sofa. I woke up with pain in my neck consistently. I tried a smaller size, but same result.

The way that the website on a cellphone, explains the neck to shoulder measurements is confusing. And it is nonrefundable even unopened

We got the lower one for both of us. My husband loves it. For me, holds the neck well but still a bit high overall.

[This review was collected as part of a promotion.] The hump is slightly too hard and too big. If those two things could be tweeked a little, it'd be great for me.

Was looking for the original neck pillow they used to make. It was a bit thinner and wider. This latest version is ok but will take some getting used to. Good pillow overall.

I have suffered from upper back and neck pain for years. I bought this pillow hoping it would help. This pillow is the best, most comfortable pillow I have ever slept on!!!!!! I highly recommend it to anyone with neck or upper back pain!!!!!!

[This review was collected as part of a promotion.] I do not longer have neckpain, goodbye pain. I love how it fits in my neck when I sleep on my side. But I would make it just a little softer, because if you are back sleeper if feels too hard.

I like the firmness...it's shorter and smaller than my old one which was 24" other than that it's a great pillow. Why make it smaller...it was perfect at 24" long.

[This review was collected as part of a promotion.] This pillow is much too firm for my husband. His "older" Temper-pedic pillow is more comfortable. He cannot sleep on this new pillow.

Felt this pillow was a little on the firm side but I think overall has helped support my neck when I sleep on my side. My partner also tried it, and I think he enjoyed it better than me.