We got the lower one for both of us. My husband loves it. For me, holds the neck well but still a bit high overall.

The way that the website on a cellphone, explains the neck to shoulder measurements is confusing. And it is nonrefundable even unopened

Terrible, the pillow is so hard I cannot use it. This pillow is defective and I want to return it for a refund.

Found product too hard. Neck actually sorer when I got up in morning. Now I have two pillows I can't use. One is still in the box

The pillow was supposed to help my neck, it did not, I go to return it after 3 days and find out it is not refundable. The pillow was expensive

I've been a Tempurpedic pillow user for 20+ years. They changed their materials and now they are awful.

This pillow felt like sleeping on the arm of a sofa. I woke up with pain in my neck consistently. I tried a smaller size, but same result.

I love my temper-neck pillow. It gives the right amount of support for my neck. Not too hard, not too soft.

Pillow is very very firm! I recommend trying this large size pillow at a retail store before buying.

I'm not sure if it just got the wrong size this pillow has my waking up with neck pain on multiple occasions