[This review was collected as part of a promotion.] I love Tempur-Pedic! However the quality of this pillow is incredibly disappointing. It is literally as hard as a rock and doesn't get softer with use. I immediately get headaches every time I use it and I hardly get headaches at all. My husband and I joke about not throwing the "brick" around too carelessly or we could hurt someone. The shape would have been excellent and everything I needed if it weren't for how hard the pillow is. I wish they would have at least let me exchange the pillow (I knew immediately I didn't want it upon opening the box, with the pillow still within its plastic protective sheet. If super hard pillows are your jam, however, this pillow is for you!

[This review was collected as part of a promotion.] I started having pains in my neck (probably osteoarthritic--I'm pushing 60). Noticed while on vacation that they went away, so figured they might be related to my pillow and/or mattress. Tried a tempur-neck pillow and it worked to relieve the pain. I wake up feeling refreshed rather than sore in my neck.

[This review was collected as part of a promotion.] Many reviewers had noted just how small this pillow was when used on a king-size bed. This was something I knew going forward, but it is worth saying that it is true, and this pillow is very, very small. As to the pillow itself, I found it very uncomfortable. I typically like a very firm memory foam pillow and had used a different brand for about 10 years now. It had seen better days so I wanted to give this Tempur Neck Pillow a try. Even though I like a firm pillow I found this extremely firm; too firm for my taste. I used the pillow for a week in hopes that I would get used to it and that it might soften up a little. After using it for 7 days, my neck was hurting and my sleep was suffering because of it so I stopped using the pillow. Unfortunately Tempur has zero return policy on any pillows, so I'm stuck with this pricy, unusable pillow. Both my wife and daughter gave it a try as well, but they too found it uncomfortable. I realize the reason there is no return policy, but it does make ordering a pillow here a risky option. You can't try it out, and if you don't happen to like it, you're out a significant amount of money. Again, I knew all of this up-front, but didn't expect the pillow to be this uncomfortable. I'm back to using my 10 year old pillow.

[This review was collected as part of a promotion.] I purchased my first tempurpedic pillow over 15 years ago and loved it. Unfortunately, when I needed to replace my pillow, I purchased an off brand pillows. After suffering from neck pain for months now, I purchased a new tempurpedic pillow and immediately my neck felt better.

[This review was collected as part of a promotion.] I've owned Tempur-pedic mattresses and pillows for years. I was looking for an updated side sleeper pillow. I measured as they recommended, but this pillow is hard as a rock and never softened to take the shape of the head and neck like I would expect from a tempur-pedic. It caused terrible neck pain. I called customer service and they offered no help whatsoever. If you are considering this pillow, I would recommend another company with a better return policy and one who stands by their products.

As someone with serious spinal problems, I love the comfort of the TempurPedic small neck pillow. I purchased a new one for myself, as well as also purchasing the side sleeper pillow for my husband - alas, we have not been able to use them because they are still emitting a horrific chemical stench! (It's been over a month since both pillows arrived). We have a TempurPedic bed, and really love the comfort it affords, but we do not recall the chemical odor being so overwhelming and strong. Have you changed your foam formula using cheaper materials, or worse, outsourced it to a developing country for profit's sake? We were seriously thinking of purchasing a new TempurPedic bed with the adjustable frame, but now we're not sure that we shall. Please return to your original formula.

[This review was collected as part of a promotion.] This is the 3rd small Temper-Neck pillow I have owned. I have been using this pillow for over 15 years. It is well worth the money and definitely helps with neck pain from sleeping. I miss this pillow when I travel and don't bring it.

[This review was collected as part of a promotion.] Had neck pain for about 6 months prior to purchasing this pillow. Figured it was arthritis. Thought hard about seeing my doctor about it. Purchased the pillow. And it wasn't an overnight fix but in a couple weeks my neck pain diminished. Now it is 90% gone. I'm figuring the last 10% will vanish soon. I love it!!! Takes a really short time to get used to it. Great purchase!!

It took a night or two to get used to the pillow. I was pretty sure I hated it. Its one of those pillows you sleep on and you don't feel like you're sleeping on a cloud, but when you wake up in the morning you realize you slept through the full night and you didn't have to adjust or flip your pillow. I bought 2 and am glad I did. This one has not gone flat or soft like many other temperpedic pillows I have had in the past.

I ordered the small pillow as I have a smaller 5'4" frame and the ergonomics of this pillow just does not work. It's tolerable to fall asleep on my side, but laying on my back is basically impossible as the larger bump is awkwardly shaped and doesn't form a brace for my neck but rather holds my head raised in the air. I wake up with a sore neck and it's been in pain all day. I got this pillow and the Tempur-cloud pillow which I wish I just ordered two of. This neck pillow just is not flexible to a variety of bodies and if you aren't even allowed to return it after trying it once, it is a gamble and waste of money.