I was concerned that the pillow would be too hard. The online chat person said that it will loosen up over time. I stacked books on top of it in different positions. I've let it breathe for about 2 months now. It really does feel like sleeping on a wood block. Also, the measurements didn't work for me. The pillow's ridge for the neck is way too high for me although I followed the measurement advice AND got the smaller size. Unfortunately it is not returnable. I bought this same kind of pillow from Tempur-pedic a long time ago and it was the only pillow I used for about 8 years. I loved it. I regret I haven't been able to find a replacement.

[This review was collected as part of a promotion.] This pillow was expensive and ordered to replace an older tempur neck pillow. Following the sizing guidelines I ordered a large size. The pillow was received in good shape, but proved to be extremely uncomfortable. It was too large and was very stiff - more so than my old pillow. I called to request an exchange, but was refused. I cannot use this pillow and am not happy with the poor customer service. I do not recommend this product or company.

I might be a mid-range shopper, but when it comes to my neck and my pillow... I want the best.. And that is the Tempur neck pillow. I never go anywhere without it.. I have on my notes for if I am ever hospitalized, that I have to have my pillow.. I have torticollis in my neck and this pillow is the very best. One pillow lasts me at least 7 or 8 years..

[This review was collected as part of a promotion.] I can have severe neck pain, but with this pillow I lay down and within 20 minutes it is gone because of its unique shape holding my neck up. It's like magic. I think it could be just a little bit softer and have a more comfortable feel for the whole night. Also, it didn't come with a pillow case and it is not intuitive to me which pillow case fits this exactly. I have tried three different pillowcases and would like to have a tight fit on the pillow, but can't figure out how to get it.

[This review was collected as part of a promotion.] I have chronic neck pain and this pillow has been a huge help. I followed the sizing and it's been perfect for my shoulders on the mattress and providing neck support without adding strain in any other areas. I highly recommend.

[This review was collected as part of a promotion.] I had been having neck back for months, and was working to train myself not to sleep on my stomach to avoid additional pain. This pillow helped me to sleep more on my back and side. It supported my neck and spine.

This is my fourth tempurpedic pillow over many years. I have used many different styles. I chose this one specifically because of an arthritic neck that has grown progressively worse over a couple months. With the first night of use I had enormous relief from the constant pain.

[This review was collected as part of a promotion.] I've had neck trouble for 40+ years. This pillow is a game changer for me. I bought two so I don't have to carry it back and forth after forgetting to bring it with me resulted in an achy neck. It's like sleeping on air it is so effortless. I never before thought sleeping on a pillow required effort, but indeed it did. No regrets!

[This review was collected as part of a promotion.] We love Tempur-Pedic's products, from mattresses to pillows. We recently purchased another couple of neck pillows, we've been very satisfied with them. If you dislike firm pillows, this is not for you. These neck pillows are very supportive, no more neck pain or backaches.

[This review was collected as part of a promotion.] I've owned and used nothing but this brand of pillow for several years. It was time to replace my old one and I was concerned if the quality of the new one should be as good. It absolutely is as good as my last ones I've bought. Very supportive and as I side sleeper it supports my neck perfectly! Love it!