[This review was collected as part of a promotion.] This is the third neck pillow I have bought in the last 20 years and I am very satisfied with the product. I found the service to purchase this pillow on the website very easy and arrival very quick. I also own 3 Tempur-pedic mattresses and recommend them to everybody!

Beware that you cannot return this item. The pillow is very small (length wise). A standard pillow case is too large for the pillow. The pillow is also very firm. That may be your preference, but it was so firm for me that my neck hurt every night I slept on it. I tried it for about a month and every night I woke up with neck pain.

[This review was collected as part of a promotion.] This is the second time I have bought a pillow since we bought our mattress in 2009. They are the best for neck pain and last as long as our 20 year mattress. I only had to buy another one because I left my old one in a hotel while travelling. I will never buy another brand of pillows again!

[This review was collected as part of a promotion.] Be sure to CHOOSE a pillow size when ordering your pillow. The website automatically chooses the SMALL size, which is VERY small for any adult. There is a helpful size chart, so use it, and choose the correct size. You have to scroll down to see the chart (there should be a link to it next to the size choice box). Small refers to the height of the pillow, not the length. They will not allow returns of even unopened boxes, so get it right. We have used Tempur-pedic for years, before they had choice of types. This Temper-NECK pillow seems harder than others we've had (I too wish it was slightly softer) but it does the job- it gives me correct alignment and therefore no neck or upper back pain. Regarding customer service: I had an issue which was resolved after I contacted them the second time. They were very apologetic and they generously made good on the issue.

[This review was collected as part of a promotion.] The pillow is comfortable! But I've ordered a small and medium to see which size would fit best and I believe there should be an in-between size between the two. The small is too small for my neck to shoulders, and the medium is too big. Overall, it would be the perfect pillow if the sizing was spot on.

[This review was collected as part of a promotion.] I was having issues with the left side of my neck and I am a side sleeper so I figured it was probably either pillow related or work related. Ordered the pillow and after only about a month my neck pain is completely gone and I made no effort to fix the pain otherwise so it must be the pillow. The pillow is also very comfortable and provides a lot of support in general for a good night of sleep. Highly recommend and make sure to get the right size, thats very important.

[This review was collected as part of a promotion.] This is a pillow I have purchased, after so many failed attempts of trying to find the right pillow for cervical pain. I have been through neck surgery several years ago, and still suffer from neck pain. My physician said, the only thing I could do long term was to find the right supportive pillow. Well, Friends, this is the pillow!! It has firm support that I have been looking for and my awful pain is gone. I am finally sleeping better through the nights where I was waking up several times a night.

I purchased neck pillow after going through how it will help the quality of sleep. I think as I have been sleeping on the traditional pillows, I am not comfortable sleeping on this pillow yet. I may need some more time to get used to it though I have been using it for a month. As I trust Tempurpedic as a brand, I still want to give it some more time.

[This review was collected as part of a promotion.] I ordered a Large thinking it was a Queen or King size in diameter but the size refers to the thickness and this pillow is way too thick. I didn't remove the plastic packing it came in and wanted to return it but Tempur-Pedic does not accept returns or exchanges (even if it was never opened) So now I have a very expensive pillow that I cannot use. Will not ever be purchasing any Tempur-Pedia products... This rating does not deserve any stars. Feeling Ripped Off.

[This review was collected as part of a promotion.] There was a small issue with the pillow when it arrived, so I called customer service. The representative was very understanding and immediately shipped a replacement pillow. I love my Tempur pillow! I even take it when I travel because no other pillow has the neck support I need. This is my second Tempur pillow. I had my first one for 19 years! Granted, I should have replaced it a bit sooner, but it lasted! I really appreciate the washable cover. Also, I have chemical sensitivities, so I always have to let new things off-gas before using them. This new pillow took very little time to off-gas, which is a good sign.