[This review was collected as part of a promotion.] Purchased a new "large" pillow and was shocked when I opened the box and saw one at least 1/3rd smaller than the same exact pillow I ordered 5 years ago. And the price was higher. I tried to work with customer service and they were less than helpful, only saying "that is the correct item@ and not answering questions on the size difference for the exact same pillow. Very disappointed here, Tempur-Pedic!

I love my firm Temperpedic mattress and have used the neck-style pillow in other brands for years. This one is a huge disappointment. It is too firm and because it is so narrow, my pillow case huge on it and the extra fabric gets bunched up and creates lumps.

Love this pillow. I've had 2 neck surgeries and am often in pain. Bought and tried a "my pillow" brand and returned it the next day. The tempurpedic pillow is the best!!! Has a nice place to cradle your head and support your neck; especially if you are a back sleeper.

[This review was collected as part of a promotion.] I had a pillow like the ones I ordered for at least 10 years. After it wore out I tried buying every pillow that would come close to the neck pillow. Nothing ever worked like the temperpedic pillow. That's when I saw the BOGO and I got 2 for the price of one. They are absolutely amazing

[This review was collected as part of a promotion.] I've used this pillow since the early 1990s per my chiropractor's suggestion. The improvement in my sleep was immediate: neck pain disappeared and sleep improved. I've never slept on a regular pillow since. Thank you Tempurpedic!

This pillow when first purchased does have an odor. I put the pillow and a box of baking soda in a trash bags and tied it tightly and left it for 2 weeks. The odor dismissed quit a lot. After a short time the odor went away. I have stenosis in my neck and this pillow is worth the fuss. I can't sleep with anything else.

I've used this pillow for years, so imagine my surprise when the new one came & it's soft, no longer the firm support I have come to rely on - I'm so disappointed. When I called customer service they told me it's not just me - please Tempurpedic put it back the way it was!

[This review was collected as part of a promotion.] I bought this for my husband who is 6'3''. He only used it for one night before we put the pillow in our guest room. There are zero returns or swaps for Tempurpedic pillows so I would size down. I got the medium (per measurements) and it was too big for me, so now my husband uses that one. Such a bummer since our past pillows and mattresses have been awesome.

[This review was collected as part of a promotion.] 1st off - just let me say that I am madly in love with my 10(+ ??) year old tempurpedic mattress. If/when we need a new one, we will definitely be getting another Tempur-pedic. That said, I'm far less in love with the tempurpedic pillow. It is just too hard & too heavy. I ended up putting it in a giveaway pile & getting a more maleable one from Sleepnumber which is fine (but ideally, I'd like one in between!) I wish there was a return option w/ the tempurpedic (with a short window or a special disposable slipcover - to protect the pillow but still allow for a prompt return - but sadly there is not.)

[This review was collected as part of a promotion.] I have been buying these pillows ever since I was rearended in a car accident in 2002 (or close thereto. I don't remember the exact year). They are the best neck pillows, and helps my neck a lot. They will last close to five years. Your neck will let you know when you need a new one. I date when I purchased the pillow on the tag itself. There is nothing that I don't like about it. Thank you for making the best neck pillow.