[This review was collected as part of a promotion.] I've had one of these for years and I didn't understand the sizing. I thought they were talking about the length of the pillow that's why I measured my shoulder to head. Instead it was the thickness. I bought the small thinking it would still have a thickness to it to support My next and I felt like it was made for a toddler. I haven't used it one night. I'm still using my Old one. What sucks and I knew I shouldn't have bought it was no returns on pillows. Huge waste of money and I don't know anyone who would enjoy this thin of a pillow.

[This review was collected as part of a promotion.] This is a pillow I have purchased, after so many failed attempts of trying to find the right pillow for cervical pain. I have been through neck surgery several years ago, and still suffer from neck pain. My physician said, the only thing I could do long term was to find the right supportive pillow. Well, Friends, this is the pillow!! It has firm support that I have been looking for and my awful pain is gone. I am finally sleeping better through the nights where I was waking up several times a night.

[This review was collected as part of a promotion.] I was in a car accident that changed my life. I cried daily with neck pain and headaches until I was given a Tempur-Pedic neck pillow. It made a profound difference in my ability to sleep and wake without the pain. I used that pillow for two years and absolutely loved it! It wore out so I ordered a replacement in March. I've been sleeping on the new pillow for 10-12 weeks now. I canNOT get use to it! It looks like my old pillow, it is 6" shorter in length, (which makes no difference) but the material is different. I'm back to waking up with headaches and neck pain. I believe the difference in material makes this pillow not as soft and yielding, making it too firm, which is creating the problem. I loved my old Tempur-Pedic pillow - newer isn't always better.

[This review was collected as part of a promotion.] This product was terrible! Not what I was expecting at all. I needed a hard pillow but this pillow did not fit the shape of my neck, and only made things worse. Plus one cannot receive a refund, which is not advertised clearly on the website. I was extremely disappointed, and absolute do NOT recommend this product!!

[This review was collected as part of a promotion.] The pillow lasted less than a week before losing all support. My head literally hits the bed in some weird dip in the pillow. Contacted customer service to request an exchange, which required uploading a fair number of photos, only to be denied because there wasn't a "visible" dip. I had heard great things about this brand - something must have changed. Don't waste your money.

[This review was collected as part of a promotion.] This pillow is amazing! After the first night my shoulder pain stopped. I've had cervical/neck issues for a long time do I was hopeful this pillow would help with my neck issues but I was amazed that it even took away my shoulder pain. I highly recommend this pillow.

[This review was collected as part of a promotion.] This is a terrific pillow! I was concerned that it would be too firm and would take some time to adapt to it, but after one night's sleep I know I made the right choice with this pillow. My neck definitely thanked me for switching to this pillow!

[This review was collected as part of a promotion.] I started having neck pain a few years ago after waking up one morning ..I decided to buy this pillow to see if it worked. I have had the pillow now for about 2 months and I have not had any neck pains. The pillow took some getting use to because it is very firm but now I don't notice it. So happy I made this purchase.

I was interested in this pillow because my roommate had the original version. She said she bought it long time ago. So I made sure I got the "original" TEMPUR-Neck Pillow. When I received the product, there was a noticeable difference between my roommates pillow and the pillow I ordered. Her TEMPUR-Neck Pillow was much firmer than the ones I got despite of it being older/used longer. Her pillow supported my neck really nicely. The one I ordered were softer and still left some tension after sleeping on it from the past few months. Nevertheless, I decided to keep it because it's better than not having "any" neck support. Overall, I'm ok with the TEMPUR-Neck Pillow I have. Wish it was firmer like the older version.

I bought a Tempurpedic ergonomic neck pillow years ago at Brookstone. It was fantastic, so supportive and comfortable, and I took it everywhere with me. So, when I needed to replace it, after about eight years, I simply bought another one, thinking it would be the same. It wasn't. The present incarnation of this neck pillow doesn't resemble the old one in the least. It is much harder, smaller, and uncomfortable. In fact, it gave me such a sore neck that I stopped using it after a few weeks. Why Tempurpedic ever changed the design and materials of what once was a terrific pillow is beyond me. But I can't recommend it.