[This review was collected as part of a promotion.] Did not like the pillow at all. First, I bought the correct size according to the way they explained in the site. However, when I received it, the pillow was uncomfortable and It was harder than expected. I contacted customer service for a refund or exchange and they couldn't help me. I'm stuck with an expensive pillow that's uncomfortable. Not a fun experience!

I had an old Tempur neck pillow, that was much softer and a few inches longer - I guess Tempur changed their formula for this pillow because the feel of it was completely different then my old one and the length was shorter. I found this new pillow uncomfortable.

[This review was collected as part of a promotion.] I bought a large size pillow because I sleep on my side frequently and it does relieve the shoulder pain i was having with previous contour pillows being too soft. I gave this pillow 4 stars because it's not great for sleeping on my back. its too firm for sleeping on my back and holds my head up too high. that could be because I was an in between measurement of M and L.

I was concerned that the pillow would be too hard. The online chat person said that it will loosen up over time. I stacked books on top of it in different positions. I've let it breathe for about 2 months now. It really does feel like sleeping on a wood block. Also, the measurements didn't work for me. The pillow's ridge for the neck is way too high for me although I followed the measurement advice AND got the smaller size. Unfortunately it is not returnable. I bought this same kind of pillow from Tempur-pedic a long time ago and it was the only pillow I used for about 8 years. I loved it. I regret I haven't been able to find a replacement.

[This review was collected as part of a promotion.] I was having issues with the left side of my neck and I am a side sleeper so I figured it was probably either pillow related or work related. Ordered the pillow and after only about a month my neck pain is completely gone and I made no effort to fix the pain otherwise so it must be the pillow. The pillow is also very comfortable and provides a lot of support in general for a good night of sleep. Highly recommend and make sure to get the right size, thats very important.

[This review was collected as part of a promotion.] Maybe it helps others but I needed something to support my neck due to general neck pain and the pillow made it hurt worse. Also, they double charged my credit card. I used the chat support to ask for a credit for the double charge and that rep. said he couldn't do it but he'd pass the issue along to the proper department to handle it and they'd get back to me with the resolution "soon"... I have yet to hear from anyone. Now I have to find time to call during business hours (which is hard for me due to my work schedule) and hope that whoever answers can actually help with my credit.

[This review was collected as part of a promotion.] My husband has used a Tempurpedic pillow for 20 years. I bought him a new one at Christmas and thought the large was his perfect replacement. I was wrong. His previous one was smaller. He is 5'11 and I assumed the large would fit but it has left him with neck & back pain. When I bought the pillow I saw there was a 90 day money back guarantee but missed the note below that said pillows were excluded. As 20 year owners of a Tempurpedic pillow and mattress, we have not had a good experience with the large size pillow, only because the size is not right. The quality is excellent but our review is three stars because the pillow is not the right fit, causes pain and it can not be exchanged.

[This review was collected as part of a promotion.] My husband and I both bought the medium size based on the measurement chart. He thinks his is perfect, but I could have probably gone to the large- when sleeping on my side I sometimes feel like I need a little more support. The first couple nights my husband was raving about how much better his neck felt, but I had a hard time sleeping on my pillow, it just felt way too hard and I kept switching back to my old pillow. After a week or two of hearing how much better my husband's neck felt, I decided to give my tempur pedic pillow a try again. The first couple nights were rough, it still felt too hard, but after that I have slept great! I am definitely sleeping better at night and waking up with less back and neck pain. All this to say- give it a week or so if it feels too hard, eventually it will soften and give you amazing sleep.

After friends told us they purchased these and how much the loved them and all the benefits they were seeing, we decided to order one for each of us. We tried them and both of us hated them. They were too hard and not comfortable. Our friends said that it took a bit to get accustomed to them so we tried them again. They have now found a home under our bed.

I have been using a Tempur-Pedic small pillow for over 20 years. I have to replace them every 5 years or so, its well worth it. I have arthritis and have had whiplash from accidents twice over the year. This pillow helps me sleep like a baby and wake refreshed and pain free. No other pillow has been this comfortable! Thank you!