I love these pillows & this is the 5th one that I have bought. They really do work for stiff necks & the support is great. They last anywhere between two & a half to three years & then it is time for a new one. The reason I gave this a 4 star rating is because of the smell. None of the other pillows I bought had this bad smell. It did go away after a few weeks, but I don't understand what was changed that made this one smell so bad. I wish you would go back to using whatever was used before that didn't have that smell. Other than that, if you want a pillow for support, I highly recommend the neck support pillow.

I had high expectations of these pillows because they were Tempur-pedic. They are hard as rocks. I am not able to use them. And I was not allowed to return them. They were very expensive pillows. And I feel like I totally wasted my money. Very disappointing.

[This review was collected as part of a promotion.] As a back sleeper, I did the measurements on the sizing chart, but I think it's just ever so slightly too tall for me. It works if I kinda scrunch it up over my shoulders, so I still use it, but I do often wish I had bought a small instead of a medium. It is firm enough to be supportive (my last pillow was rock hard and I loved it), but it's also pretty soft on the outside, so I think it'll work for people on both sides of the firmness debate. Overall, I'm satisfied with my purchase, I might just buy another size down when I eventually replace it.

[This review was collected as part of a promotion.] Tried to return. Pillow still in plastic and was denied. Talked to some big shot and he said I could not return. Will NEVER purchase again. Silly you can't return even with full seal. Ridiculous. Don't buy from them

[This review was collected as part of a promotion.] This proved to be too firm out of the box, so I called to begin a return. The pillow had only been in my possession about 10 minutes at that point, but I was told that pillows could not be returned. I had seen the "90-Night Trial" guarantee that said, "If you don't love it in the first 90 nights, you can send it back"--but only after the fact saw that there is an asterisk there, and this does not include pillows. Caveat emptor!

[This review was collected as part of a promotion.] My daughter has used this pillow for years and doesn't leave on trips without it . She ordered one for me. This has greatly reduced my neck and shoulder pain allowing a good night sleep . I would definitely recommend.

[This review was collected as part of a promotion.] The design isn't shaped close enough to human anatomy for someone who sleeps on their side and back. The material is too dense to allow proper cradling of the head, given the design shape. It's like trying to be comfortable on a sculpted piece of styrofoam. The design does allow enough room for a person's ear when sleeping on their side, but because of the density of the material and the anatomical differences of each person (neck length, shoulder-to-neck distance, skull shape, and head weight), the person's body doesn't compress the pillow correctly to allow proper spine alignment and keeping the ear in the sculpted area. When sleeping on one's back, again the head's weight doesn't compress the pillow enough for proper cradling or alignment, thus keeping the neck bent slightly forward, allowing the head tilt to cause snoring, the prevention of which was the reason for its purchase. The design is NOT the number one choice for helping end snoring, as is the internet claim.

[This review was collected as part of a promotion.] Unfortunately this product did not work for me. I have used these pillows in the past and loved them, but they are no longer using 100% memory foam. The new pillows have a harder core that caused me neck pain. I thought I could return the pillow, but they do not refund pillows and I bought a 2 for one deal :(

[This review was collected as part of a promotion.] I began having horrible neck/back pains when I would wake up, but the Tempur- neck pillow changed all that for me. Not only do I not wake up in pain but I get a good nights rest. It is worth every penny for sure.

This was the best pillow I ever used- for about a week. Then it broke down and has no firmness to it at all. I'm pretty disappointed because Tempur-Pedic's products have been very good to me in the past. Sorry to say I will probably not be buying in the future.