[This review was collected as part of a promotion.] I already knew the Tempurpedic pillow would help my neck because I've used it in the past but since I have ordered it they have changed and now you have different sizes you can get so I got to meet him this time and it helped my shoulders my pain there so much! Thank you Tempur-Pedic! I've tried so many pillows the water pillow the several others and nothing works like a TempurPedic!

[This review was collected as part of a promotion.] I got this pillow for my wife and I due to neck issues and I would have been better off using a rock from behind my house. Extremely firm and uncomfortable. I reached out for a refund and have only received bad customer service.

[This review was collected as part of a promotion.] The pillows were BOGO so I decided to try them out. They're labeled as memory foam but they're a bit stiff and don't seem to hold their impressioned shape for a duration comparable to other memory foam pillows I've used. Not a bad product though. I like the ergonomic form and they serve the purpose they were purchased for. If I were to suggest improvements to the manufacturer, it would be to soften then slightly and use a more viscous memory foam.

[This review was collected as part of a promotion.] This pillow is so much firmer and the new cover is not comfortable at all. I called to complain and they said to keep using it and it would soften over time. It's been a couple of months and I can't use it anymore. First unsatisfactory produce I've had from Tempurpedic and I bought 2 for 1. Will be donating both of them.

[This review was collected as part of a promotion.] Too hard. Wake up every morning with a headache. An item this expensive should have an option for return. Extremely disappointed!!! We purchased because we had one previously that was very comfortable. Did you change the material? We bought two based on liking the first one. BIG MISTAKE! Neither one of us can use these. Will never buy anything this expensive that cannot be returned.

This is the hardest and most uncomfortable pillow I have ever seen. I haven't even taken it out of the plastic and you won't accept it back. I am a physician who has recommended Tempur Pedic to patients and I will never do that again. In fact anytime Tempu pedic is spoken from my mouth it will be to warn people never to buy any of your products! I have thousands of patients.

Bought the medium pillow originally and loved it, but I realized I needed to go smaller. Upon receiving the pillow, it was ripped in some areas and damaged. Called customer service and they sent a new one right away, unfortunately that one was damaged as well but not terribly so I use it. Customer service was very good and I love using the pillow. No shoulder or neck pain when I wake up and I love it for side sleeping. Would definitely recommend the pillow.

[This review was collected as part of a promotion.] I slept on the pillow once and it hurt my already sore neck. I did the measurements suggested on the website but the ridge was too high. I bought a medium so maybe a small would work but I'm not willing to spend $80 to find out.

[This review was collected as part of a promotion.] I bought this pillow for additional neck support, which it does provide. However the pillow is very stiff, to the point where I am not very comfortable sleeping on it. I keep it on my bed and continue to try and make it my primary pillow, but I have not been as pleased with it as I would have hoped.

[This review was collected as part of a promotion.] I have had a Tempurpedic pillow for years and it was great. I bought a new pillow and it was way too hard to use. It hurt my neck and felt like I was sleeping on a cement brick. Since you cannot return it, it was a waste of money.