[This review was collected as part of a promotion.] I ordered a Large thinking it was a Queen or King size in diameter but the size refers to the thickness and this pillow is way too thick. I didn't remove the plastic packing it came in and wanted to return it but Tempur-Pedic does not accept returns or exchanges (even if it was never opened) So now I have a very expensive pillow that I cannot use. Will not ever be purchasing any Tempur-Pedia products... This rating does not deserve any stars. Feeling Ripped Off.

[This review was collected as part of a promotion.] I was hoping this product would help with the neck pain that I deal with when trying to sleep. I did not realize how hard this pillow was, it just will not allow to form to my head and neck and actually makes my neck more painful.

[This review was collected as part of a promotion.] I have 4 herniated disc in my cervical area and I have been in excruciating pain for months! I have spent a lot of money buying pillows and nothing seems to work so far. This one was one of the best so far, but unfortunately is too hard for me, probably due to the pain. I'm waiting to see if the pain subsided to give it another try! I still have hope! I believe that before buying a pillow that is so important for yourself it should be tried before purchasing especially when there's no return!

We have owned neck pillows in the past. After purchasing our mattress and loving it we decided to try the pillows. We purchased 2 neck pillows and we were very disappointed. First one on her chest was a medium sized neck pillow and it was way too small and very stiff and hard. The second one we purchased was the large neck pillow just to try it out thinking maybe it would be better than the medium. The large neck pillow also was much smaller than what we thought a large pillow would be and it was definitely way too stiff and hard. We have had them for about two months now and still they are very uncomfortable. We have tried numerous occasions sleeping with the pillows and they are very uncomfortable and We end up waking up in more pain than when we went to bed.

[This review was collected as part of a promotion.] I love tempur pillow so so much this second time I bought it, first time before 10 years ago. So comfortable and great for my neck because I have problem on it. Thanks tempur for good quality. I'm happy sleeper with pillow

I have neck issues and need to sleep with a neck pillow to get a good night's sleep. This pillow does the trick! I've seen other reviewers complain about some pillows having an odor. If this one did have an odor out of the box, it quickly dissipated.

[This review was collected as part of a promotion.] The pillow seems to be a great choice for me but the pillow is really hard and uncomfortable at first. It's hard to get used to but once it softens, I'm sure it is going to be my favorite since the first night's sleep was good.

[This review was collected as part of a promotion.] I used the measure on the website to determine the size pillow I needed, but it was waaay too small. The no return policy took me by surprise. It would have been better to buy the Tempur-Pedic pillow at a big box store, where I could actually see the size and make a determination about the appropriate size.

[This review was collected as part of a promotion.] I ordered a large, thinking it would be best on our king sized bed. Then I saw it should be based on my measurements... I had ordered on Sunday, called first thing Monday morning to change to medium. Customer Service (not available on Sunday) said I had to call within 2 hours of ordering (even though they weren't there???). The pillow is too large for me, not returnable. It is hard and having difficulty adjusting to it.

Have been using a Tempur pillow for years & decided to get a new one. They have changed their foam formulation and the new formula is much firmer, and is not comfortable for me at all. It is a shame because I love my old one, but cannot use the newer one. They also don't accept returns on pillows, so now I am stuck with 2 of them.