[This review was collected as part of a promotion.] Maybe it helps others but I needed something to support my neck due to general neck pain and the pillow made it hurt worse. Also, they double charged my credit card. I used the chat support to ask for a credit for the double charge and that rep. said he couldn't do it but he'd pass the issue along to the proper department to handle it and they'd get back to me with the resolution "soon"... I have yet to hear from anyone. Now I have to find time to call during business hours (which is hard for me due to my work schedule) and hope that whoever answers can actually help with my credit.

I purchased it during the holiday season when they ran the two for one promotion. I thought it was a great deal and would be the solution I needed. I didn't get through the first night because it felt like a rock. I thought it just needed to be broken in. So far that has not worked so the other is still in the box. Unfortunately, I don't think I'll be using it and will keep looking for a solution.

[This review was collected as part of a promotion.] For those sleeping on your back AND your side choosing the correct size can be confusing and costly. We ordered Tempur-Neck pillow size medium and after 2 nights came to the conclusion that we should have bought small. When I contacted Tempur pedic to exchange them they informed me that because they had been used, they could not be exchanged. We had been using Tempur pillow for many years so new that with the correct size we would like them so decided to buy small pillow. So, if in doubt about which size to buy, go to a store and don't buy online. 5 stars for the pillow - 1 stars for the exchange/return policy

This pillow is solidly constructed, but it's just this side of trying to sleep on a rock. I bought a large and a medium because I was experiencing a neck/shoulder problem. Perhaps the pillow works for some folks, but for me, there was zero chance that I'd be able to sleep on my side with it. Now if you're using it for support while relaxing on your back, it seems pretty good. But if you're planning on actually sleeping, then I wish you luck. I didn't have any. It's just way too firm and unforgiving for me. Your experience may vary, and again, the pillow is well made.

[This review was collected as part of a promotion.] Couldn't get used to the bumps in the pillow that's supposed to contour to the neck. I've found much better luck with a pillow from another company. The one where it's more of a slope that contours to the neck than the Tempurpedic one with stiff bumps on each side. Not comfortable. And yes I ordered the suggested size per measurements.

[This review was collected as part of a promotion.] It's hard enough for side sleepers. But it's too hard for back sleepers. And I fall in the middle of two sizes, so I chose the smaller one according to the size chart. I was wrong. The bigger one fits better. But it's not returnable.

[This review was collected as part of a promotion.] We have three of these pillows in our house. Bought a new one and it is far too hard. To call it firm is an understatement. More like concrete. I don't like this new version, but loved the old version. Very disappointed and I'm now out $119. Argh!

[This review was collected as part of a promotion.] No happy. The pillow is very very very hard. Hard to sleep on. I called one day after I received it and they said it would soften after a few sleeps. We slept with it four more times, but it was causing headaches and worse neck pain than not sleeping with the pillow. Very disappointed.

If you buy any pillow, please check the stauts of tempur material inside. They sent me two defected(not even surface, cracked, stained) pillows. Such a higher price with lowest quality. Don't trust their products. The higher price seems to be coming from not quality, but marketing costs.

[This review was collected as part of a promotion.] Purchased for husband with neck and spine problems. The pillow is firm but it adjusts to the neck and head perfectly. Thanks to this adjustment it provides just right support to relax those muscles. After many years of trying different orthopedic pillows, my husband gets up in the morning without pain.