[This review was collected as part of a promotion.] I bought this to replace one that I've had for many years. Maybe I'd worn the original one down but this one felt thicker and I bought it specifically because I wanted a flatter pillow for relieving neck pain. However, this one seems to work fine.

[This review was collected as part of a promotion.] I bought this pillow for additional neck support, which it does provide. However the pillow is very stiff, to the point where I am not very comfortable sleeping on it. I keep it on my bed and continue to try and make it my primary pillow, but I have not been as pleased with it as I would have hoped.

[This review was collected as part of a promotion.] This pillow was recommended to me by a friend. I have arthritis in my neck so getting comfortable while sleeping is important. Took a few days to find that sweet spot, but am now enjoying a good nights sleep with my new pillow.

[This review was collected as part of a promotion.] This is the best pillow I have found for a side sleeper. It's got the rare combination between softness with the firmness to provide the right level of neck support. I'm no waking up with a stiff neck anymore.

[This review was collected as part of a promotion.] The pillow seems to be a great choice for me but the pillow is really hard and uncomfortable at first. It's hard to get used to but once it softens, I'm sure it is going to be my favorite since the first night's sleep was good.

[This review was collected as part of a promotion.] Helped with some of my neck issues. It works well for me to sleep on my back or side. I believe part of the reason it helped my neck is that it is super awkward to try to sleep on your stomach with this pillow, so it sort of forces you into more ergonomic positions and sleep habits. The pillow is really firm, until the foam warms up it is so firm it might bother your ears to sleep on your side. My only other slight complaint is the pillow is rather narrow width wise. If you are a person that "roams" all over your pillow and bed at night this is not a pillow for you.

My shoulders to neck is 5 inches. I bought the small size. I have cervical neck pain for a few months. I was so excited to receive the neck pillow and hoped it would help to ease my neck pain. I used it right away on the day I received it. Frustratedly, my cervical neck pain gets worse next day. The curved big end is too wide for neck length. When I let my head to sit on the middle lowest part of the pillow, my shoulders have to go on to sit on the edge of the pillow, the stiff edge makes my shoulders/upper back quite uncomfortable. When I let my shoulders not go on the pillow, my head has to sit on the top of the curved area, uncomfortable neither. I tried to sleep on the small end. Feel better than on the big end. But it is too narrow. My head touches the big end and feels a push. The total length of the pillow is 12 inches. l measure 7.5 inches from the edge of pillow (the big end side) to the lowest line of the pillow's middle part. (If includes the big end's curved degree, it is even longer than 7.5 inches). I chatted with a customer service. The agent said because of a new pillow, I need to give it a few days to get used to it. I understand if the problem is about the pillow's firmness. But it is not the point. I might need to grow my neck longer to fit the pillow.

[This review was collected as part of a promotion.] I slept on the pillow once and it hurt my already sore neck. I did the measurements suggested on the website but the ridge was too high. I bought a medium so maybe a small would work but I'm not willing to spend $80 to find out.

I was concerned that the pillow would be too hard. The online chat person said that it will loosen up over time. I stacked books on top of it in different positions. I've let it breathe for about 2 months now. It really does feel like sleeping on a wood block. Also, the measurements didn't work for me. The pillow's ridge for the neck is way too high for me although I followed the measurement advice AND got the smaller size. Unfortunately it is not returnable. I bought this same kind of pillow from Tempur-pedic a long time ago and it was the only pillow I used for about 8 years. I loved it. I regret I haven't been able to find a replacement.

I measured my shoulder, just as instructed. But my pillow doesn't fit my neck. When lying down on my side, it's the right height for my shoulder. But the fat edge is too wide for my neck. Does that make sense? Another way to explain is: the thinnest part of the pillow is about 1/3 across. It should be abound 1/2 way across.