Hi there, Thank you for taking the time to share this with us. We’re sorry to hear the vacuum head is bouncing on your carpet, and we understand how frustrating that can be. Adjusting the cleaning mode for your carpet type should help improve performance, but if you’re still experiencing issues, please feel free to reach out to us through the link below so we can take a closer look. https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Detect Pro. We understand that this may not be the right fit for you and will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team here: https://support.sharkninja.com/en-CA/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the handle on your Shark seems defective and won’t latch properly. We understand how frustrating and this must be, and we sincerely apologize for any inconvenience this may have caused. Please note that we perform thorough quality inspections, and this should not have happened. We value and care about all our customers, and we truly appreciate your support. Rest assured, we’ll share your feedback with the appropriate teams internally. We suggest reaching out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.