Hi there, Thank you for taking the time to share this with us. We’re sorry to hear the vacuum head is bouncing on your carpet, and we understand how frustrating that can be. Adjusting the cleaning mode for your carpet type should help improve performance, but if you’re still experiencing issues, please feel free to reach out to us through the link below so we can take a closer look. https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi Rosa, Thank you for sharing your feedback. We understand how frustrating it can be when you’re unable to clean under beds and couches as expected. This vacuum does have a Lift-Away mode that makes it easier to reach those areas. To use it, release the power cord by turning the top cord hook downward, step on the Lift-Away® pedal on the side of the pod to detach the pod from the nozzle, then lift off the pod by pulling up on the dust cup handle. You can attach a cleaning accessory to either the handle or the end of the wand for more flexibility. If you’d like additional tips or assistance, please give us a call at 1-855-427-5127. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean US.

Hi Bob, Thank you for sharing your feedback. We’re disappointed to hear the vacuum didn't meet your expectations and requires extra effort to use. We understand how important ease of use is. We truly appreciate you taking the time to let us know, as this helps us improve our designs and user experience. Kind Regards, Shark Clean US.