Hi there, Thank you for taking the time to leave a review. Your experience hasn’t reflected the high standard of service we aim to provide, and we want to make things right. We apologize for how how disappointing this must be, especially with two German Shepherds. We’d really like the opportunity to look into this further and see how we can help. For step‑by‑step troubleshooting and additional help, please visit our support page using the link below. Our team is committed to supporting you along the way. https://support.sharkninja.com/article/LA800-Series-Shark-DetectPro-Lift-Away-Upright-Vacuum---Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve run into, especially the concerns with the cord being stiff, difficult to manage, and creating a risk, along with your disappointment around the durability of the plastic components. It’s clear how frustrating this has been, and we really appreciate you being so honest about it. Your feedback is important to us, and it helps highlight where improvements can be made. Kind Regards, Shark Clean.

Hi there, Thank you for taking the time to leave a review. We’re really unhappy to hear how disappointing your experience has been, especially after being excited to use the vacuum and relying on it to keep up with the amount of hair from your dogs. With larger breeds like German Shepherds and Golden Retrievers, we completely understand how important it is to have a vacuum that can handle heavy shedding, so this must be incredibly frustrating for you. We’d really like the chance to help get this resolved for you so your vacuum can perform the way you need it to. Please reviewing the troubleshooting steps in our support guide, which walks through common causes and solutions. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you. https://support.sharkninja.com/article/LA800-Series-Shark-DetectPro-Lift-Away-Upright-Vacuum---Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hi there, Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that this vacuum hasn’t matched the performance you experienced with your previous Stratos. We understand how disappointing it can be when a product doesn’t live up to the standard you’re used to, especially when you’ve had a model you really loved. Your confidence in the quality and suction power of your vacuum is incredibly important to us. To support you further, we’ve included some helpful guides to make it easier to get familiar with your Detect Pro and get the best results possible. We truly appreciate your loyalty to Shark, and we’re committed to making this right for you. Guides and Manuals: https://support.sharkninja.com/product/shark-detectpro-with-duoclean-detect-and-liftaway/01tHs00000D0eRIIAZ?redirect=false Kind regards, Shark Clean