I gave this a 4 because the first time I tried it, I broke it. The user manual states don't run over the cord as it will slice it . Of course that makes sense. This vacuum has an extra long power cord which usually would be a plus except, the Rug mode has a strong power assist that causes the vacuum to lunge forward. As I was trying to get the power cord out of the way the vacuum lunged forward, caught the cord and sliced it. Devastated. My last vacuum was 25 years old so I was pretty proud of this new Shark. For the short time I had it -it was amazing. I vacuumed over a rug, that I had vacuumed the day before and was shocked at how much the Shark pulled out. I had forgotten how bright that rug really was. So, if you buy this , Just one tip- make sure your power cord is up and out of the way before changing the suction mode to Rug or Auto Detect.

Disappointed - Previous Lift Away was a true Lift Away as you could detatch and use the power head. that was the ENTIRE pont of the feature. not with this new model. Suction is great but without an overide relief valve, even hard floor setting is too much for Ruggable type two-piece rugs

I've always been a Shark fan—my last two vacuums were Sharks, and this one is a perfect upgrade. The suction is strong (it almost pulls you when you turn it on), and it's great on plush carpet as well as wood floors thanks to the multiple floor-height settings, including the sensor mode. I love the slim design for getting into tight spots and along baseboards, and the noise level is lower than expected for how powerful it is. It comes with all the standard attachments plus a special one for window blinds and ceiling fans. My favorite part is the rollers—especially with long hair, I just make sure to clean them after each use. Overall, it's a durable vacuum worth the money.

I would have given this a 5 star, but the power cord is much to stiff. I do not understand why Shark would create a great product and then provide a cheap power cord. Unbelievable.

Shark sent a replacement sweeper for our one-year-old Shark which had malfunctioned. Shark sent a new replacement, what a great company that stands by their products!

It's a great vacuum cleaner, but the roll brush doesn't hold up to twice a day vacuum cleaner as they come out of their slots. The brushes looks like I'm gonna need to buy a new head or try to replace the strips on the roll brush

I am super disappointed in this vacuum. I have two German Shepards and this vacuum just can’t seem to handle their hair. I do not have any carpet in my home, only hard flooring, and the vacuum continues to get jammed and hair gets built up and stuck in the roller. I have to take it apart often to keep that area clear. The chord on the vacuum is also way too short. I’ve always had Dysons and wanted to give Shark a try, but I feel like I’ve made a mistake.

I Love Shark vacuums and with 2 goldens I NEED a great vacuum. Although I love this vacuum the design flaw is that it should lift away like the stratos (which I had prior to this vacuum) so that you can easily get under furniture. I honestly thought it did which is why I bought this one instead of another stratos but that was my fault for not researching better.

I haven’t been able to use every feature of it but all the features I have used have worked out great. The power of the vacuum is fantastic and to me it is pretty lightweight. I vacuumed a room after it had been vacuumed, not very long ago, with another vacuum and it picked up so much more.

I used to sharpen Apex for The Last 5 Years and the powerhead on it went bad of course sharp never has parts to fix their vacuum cleaners because they just want to sell you another one okay I accepted that I've dealt with Dyson they suck they get on carpet and they just get bogged down you got to turn it off pull it backwards this one this detect Pro that I bought does that sum and I don't really like to detect part cuz when I use that then I'll get into my vacuum cleaner sometimes it'll start shaking and kind of jumping a little bit my simple Apex was good NOT REALLY HAPPY WITH IT MAYBE I SHOULD HAVE WENT WITH STRATOS DUOROLL