We appreciate your feedback. We are going to share your comments regarding the control panel with our product team for review.

We are sorry to hear of your experience with your original microwave. We are however happy that this replacement microwave is easy to use and we are confident that this microwave will serve you well for many years to come.

Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. We understand that you have disposed of your appliance. We always recommend reaching out to us directly for product assistance so that we can work with you before you dispose of a product. In this way, we can troubleshoot the issue and give you possible pathways toward a resolution; we’re always here to help.

We're big fans of this unit, especially since it offers amazing cooking performance and convenient features. Our favorite feature is the versatile power levels, which offer adjustments ranging from quick high-heat for veggies and beverages to gentle low-heat for defrosting and delicate sauces.

Thank you for your loyalty to our brand! We’re big fans of this microwave, and we’re so glad to hear you appreciate the size, power level, and the two-step lock that helps to prevent accidents and unintended use by younger family members. Another feature we really appreciate is the sensor cooking controls. The microwave monitors moisture as food cooks when sensor cooking is used, automatically adjusting the cooking time as needed, to ensure you always get delicious results! We’re confident the microwave will serve your needs well for many years to come, just as your previous microwave did. Enjoy!