Thank you for your loyalty to our brand! We love this microwave's large capacity and powerful wattage as well, and another feature we really appreciate is the two-step child lock that helps to prevent unintended use by younger family members, providing peace of mind. That lock can be deactivated if it's unnecessary for your household. We're confident this microwave will serve your needs well, just as your other microwave did, and that you'll be preparing all sorts of delicious food with it for many years to come.

We see that you recently reached out to our team for assistance and are currently working with them toward a resolution. We recommend continuing to work with us directly. If you have any additional questions, please respond to the email sent from our previous agent without changing the subject.

We would like to give you some information regarding regular sounds during operation and cleaning tips for your microwave. It is normal to experience sounds while you are cooking with your unit, you can find a list of regular sounds on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 To help you keep your microwave's exterior clean, we recommend following the instructions on page 13 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--GQhCt7ID--/81ec727e5ff1738e1b16475b63e0d43f405b4272.pdf

We see you are working with one of our team members and are getting the help you need. We will update the notes on your case with your current feedback.

We are glad that you are enjoying your new microwave, we think you've made a great choice. We love the cooking performance and features, our favorite being the sensor cooking controls. This feature allows the unit to monitor moisture as food cooks and automatically adjusts the cooking time to deliver delicious results. We will be passing your comments about the auto lock over to our product team to review. Thanks again for sharing and for choosing GE Appliances.

We are glad to hear you love your new microwave and it has been easy for you to use! We will pass your feedback about the control panel to our product teams for review.

We're big fans of this unit, especially since it offers amazing cooking performance and convenient features. Our favorite feature is the versatile power levels, which offer adjustments ranging from quick high-heat for veggies and beverages to gentle low-heat for defrosting and delicate sauces.