We appreciate your purchase and want to provide some information regarding our new microwaves. If you find that your microwave door closes loudly or is harder to close than your previous model, the difference in the door noise is due to a firmer spring in the door latch. This is a normal condition for the microwave. You can lift up on the latch to feel the tension. If the microwave starts as soon as the door is closed, the microwave isn't really starting; the fan is coming on in anticipation of the appliance starting. Try shutting the door firmly three times to avoid the fan sound in future use.

We are glad that you are enjoying your new microwave, we think you've made a great choice. We love the cooking performance and features, our favorite being the sensor cooking controls. This feature allows the unit to monitor moisture as food cooks and automatically adjusts the cooking time to deliver delicious results. We will be passing your comments about the auto lock over to our product team to review. Thanks again for sharing and for choosing GE Appliances.

Thank you for your loyalty to our brand! We love this microwave's large capacity and powerful wattage as well, and another feature we really appreciate is the two-step child lock that helps to prevent unintended use by younger family members, providing peace of mind. That lock can be deactivated if it's unnecessary for your household. We're confident this microwave will serve your needs well, just as your other microwave did, and that you'll be preparing all sorts of delicious food with it for many years to come.

We would like to give you some information regarding regular sounds during operation and cleaning tips for your microwave. It is normal to experience sounds while you are cooking with your unit, you can find a list of regular sounds on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 To help you keep your microwave's exterior clean, we recommend following the instructions on page 13 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--GQhCt7ID--/81ec727e5ff1738e1b16475b63e0d43f405b4272.pdf

We'll be sure to pass along your feedback on your microwave's display to our design team to review.

We will share your comments about the design of the control panel to our product teams so they may review further.