We value this feedback. It is normal for your microwave to make dull thumping sounds while in operation. As far as the microwave button requiring too much force, we recommend service. Please call service at calling 833-426-3393.

We're glad to hear you appreciate the option to disable the two-step child lock if it isn't needed for your household. We love this model, particularly the sensor cooking controls that monitor moisture as food cooks and automatically adjusts the cooking time to ensure you get to enjoy delicious results every time. We know the microwave will be serving your needs well for many years to come, and we're always happy to assist if you do have any questions or issues in the future.

This microwave was designed with ease of use in mind, and we are happy that you have found it to be user friendly. This microwave includes a convenient Add 30 Sec button. This feature quickly starts cooking or add extra time in 30-second increments, perfect for reheats and quick adjustments. We hope this microwave continues to serve you well.

We would like to help you with your microwave not heating uniformly and we want to clarify some information regarding its sounds during operation. Before cooking your items, be sure the microwave glass tray is in place and that the ingredients are well mixed/blended. You can find more information on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18800. If the issues persist after troubleshooting, we recommend calling our warranty team at 833-426-3393. It is normal to hear your microwave during operation; you can find a list or regular sounds on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900.