Hi there, Thanks for sharing your feedback with us. This is not the experience we wish you to have. We recommend you follow a few troubleshooting steps to see if they help. There can be hair or dirt particles stuck inside, causing the shaving heads to not function correctly. To fix this problem, properly clean your shaver. When you shave with your Philips Shaver, you will achieve optimal results if you make slow, circular movements with the shaver over the face. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hi there, Thank you for writing your review. We are sorry to hear about your experience with your Philips Shaver. To get a close shave with my Philips shaver please go through the tips below. Keeping your blades clean and replacing them when required is the number one to make sure you get a close shave. We recommend giving your shaver a quick clean after each shave and a more thorough cleaning each month. The heads of your electric shaver are made up of two parts: the blade for cutting hairs, and the cap to protect your skin. The cap is made of the thinnest possible metal to make sure the blade is cutting as close to your skin as possible while minimizing the risk of nicks or cuts. Using the right technique is key to making sure you’re getting the best results from your Philips shaver. Hairs do not always grow in a uniform direction and, for that reason, we recommend moving your shaver in circles while applying light pressure. This allows the blades to cut hairs growing in all different directions. Additionally, if you haven’t shaved for three days or longer, pre-trim the longer hairs with a beard trimmer to ensure a better result when using your Philips electric shaver. We hope this makes your experience better. If not, please reach out to us via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Best regards, Philips Consumer Care

Hey, Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to try our best to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page. Hope to speak with you soon! Best regards, Philips Consumer Care

Hi Leoortiz, Thank you for taking the time to share your review with us. We're sorry to hear about your experience with the Philips Norelco Shaver Series 7000. This is not the experience we wish you had. We will share this feedback with our product development team to help improve your experience. Please get in touch via Social Media. We’re available on Facebook (@Philips) and X(@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care