Hi there, Thank you for taking the time to share your review with us. We are sorry to hear about your experience with your Philips Norelco Shaver. This is not the experience we wish you had. Ensure the blades are aligned and securely attached. Clean the blades and add lubricant if necessary. When using your Philips Shaver, move it in slow circular motions for optimal results. If you have a heavy beard, trim it before shaving to save time. Be gentle, especially if you have sensitive skin, and avoid pressing too hard. Apply gentle pressure to make the hair stand upright, aiding the shaver blades in catching and cutting them without causing irritation. If you have any additional questions, please get in touch via Social Media. We're If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care