Hi there, Thank you for sharing your feedback with us. In response to your query, we are committed to sustainability and making our packaging from recycled and recyclable materials. We have removed the power adapter, which helps to reduce electronic waste. We hope this clarifies your query. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Kind regards, Philips Consumer Care

Hello there, Thank you for your valuable feedback. We're sorry to hear that you are not happy about not receiving an adapter with your Philips Norelco Shaver Series 7000 and the lack of USB-C. At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. Furthermore, regarding the USB-C, we will share the feedback with our product development team. If you need any assistance or want to share any feedback, please reach out to us via social media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry if you don't use social media; you can also contact us via the contact page: www.Philips.com/contact. Hope to hear from you soon. Kind regards, Philips Consumer Care

Hi there, We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care

Hi there, Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Shaver. We would like to inform you that if you have easily irritated sensitive skin avoid applying excessive pressure to your skin with the Shaver. Use just light pressure to help your facial hair stand up straight so that the Shaver blades can capture and cut it. Additionally, using light pressure when shaving makes the experience more comfortable by reducing friction between the Shaver and your skin. We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon! Best regards, Philips Consumer Care

Hi Trashy, Thank you for taking your time to give us a feedback, we just wan to let you know that our customer feedback are important to us because from this we can more improve day by day, We strive to maintain high-quality standards across all our products, regardless of price, you can also try this Ensure the shaver is fully charged, Clean the blades and heads to remove hair and debris, Replace the blades if they are worn out, this steps can improve shavers for better shaving. If these steps don’t help, please feel free to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry if you don't use social media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page. We are glad to have you! Hope to speak to you soon Best regards, Philips Consumer Care